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Technical Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s Degree or equivalent experience, 10 years in technical account management, Experience with IAM solution deployment, Proficient with IAM protocols and identity providers, Customer-centric problem-solving approach.

Key responsabilities:

Act as a trusted technical advisor
Design and optimize technical solutions
Own and advocate customer relationships
Train customers for self-sufficiency
Conduct regular strategic reviews and health checks

Veza Information Technology & Services Scaleup https://www.veza.com/

51 - 200 Employees

See more Veza offers

Job description

About the Opportunity

Veza is seeking a Technical Account Manager who will play a crucial role in guiding our enterprise customers through the adoption, optimization, and expansion of Veza’s platform. This results-oriented role requires a candidate who combines deep technical knowledge with strong account management skills, ensuring that customers achieve their business KPIs with Veza. Reporting to the VP of Customer Success, you will be the primary point of contact, responsible for aligning technical solutions to business objectives and managing the customer relationship lifecycle independently.

Key Responsibilities:

Trusted Technical Advisor: Act as the go-to advisor, providing customers with in-depth technical guidance on Veza’s platform and its integration within their unique environments. This includes ongoing and hands-on support integrating additional applications.
Solution Design and Optimization: Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies.
Account Management and Advocacy: Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development.
Customer Enablement: Train customers to be self-sufficient with Veza’s platform, empowering them to maximize value and align the solution with their strategic goals.
Strategic Reviews and Planning: Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth.
Proactive Risk Assessment: Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success.

Education:

Bachelor’s Degree or equivalent experience.

Experience:

At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management.
Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS.
Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock).
A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity.
Experience in a technical customer-facing position at a software company.

Preferred:

Willingness to work outside of standard hours to collaborate with global IT services teams.
Familiarity with REST APIs and SDKs.
Familiarity with HRMS platforms.
Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL).
Experience with provisioning architecture and HRMS platforms.
Willingness to adapt to a dynamic, fast-paced environment and work outside of standard hours as needed to support global clients.

Our Culture

We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following:

Ownership Mindset
Act with Integrity
Guardians of our Customers
Opinionated Humility
Build Trust, Earn Trust

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com

About Veza

Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.