Associate Solutions Consultant

We have an exciting opportunity to join our team as an Associate Solutions Consultant.

If you have a mix of technical skills and love working with people this could be for you! The successful candidate will support the pre-sales design, post sales documentation and technical product support of Capita's communication services platforms. What you'll be doing :

• Analyze and Evaluate: Look at business processes, data, and requirements to find the best solutions.
• Design and Create: Make process and customer journey flow diagrams.
• Develop Proposals: Create and present proposals that meet our clients' needs.
• Translate Needs: Turn business needs into clear technical documents.
• Collaborate: Work with clients and internal teams to design and implement tech solutions.
• Configure and Test: Set up, test, and deliver digital communication platforms.
• Support Users: Help system administrators and users solve software issues.
• Train and Support: Teach users how to use our digital solutions.
• Innovate: Find new ways to improve our services.

What You Need:

• Experience in a customer-facing role in a system development environment.
• Experience with process automation.
• Experience working with system data in different formats/databases.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple projects and meet deadlines.

Bonus Skills:

• Knowledge of email and SMS services.
• Experience with AI-based text analysis.
• Understanding of print production and postal services.
• Familiarity with scanning, indexing, and digital storage.
• A degree in Computer Science, IT, Business Information Systems, or a related field.

About Capita Intelligent Communications

At Capita Intelligent Communications, we're transforming the way our clients communicate with their customers. We're making sure the right message gets to the right people at the right time, delivering the best possible customer experience. We've reduced paperwork and improved access to customer data for Brakes, a leading food service company, and created an easier way for engineers to apply for the Gas Safe Register. Join us and discover better as you create connected experiences across organisations, customers and suppliers.

What's in it for you?

• A competitive basic salary of up to £45,000.
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com