Bilingual Happiness Officers in Chinese

Job Overview

We are in search of a dedicated Bilingual Chinese-English Customer Support Agent, known as Happiness Officers, to join our dynamic team. This role requires a commitment to providing exceptional and friendly support through our email and live-chat channels. The ideal candidate should possess a strong enthusiasm for assisting others and the ability to maintain composure in challenging situations.

Key Responsibilities

• Deliver professional and courteous customer service via email and live-chat platforms.
• Translate our product offerings into Chinese, ensuring accuracy and quality in communication.
• Moderate translations completed by other team members to uphold high standards.
• Address customer inquiries and resolve issues efficiently while maintaining a calm demeanor.
  
  

Required Skills

• Proficiency in both spoken and written Chinese and English.
• Strong communication and interpersonal abilities.
• Excellent problem-solving skills that facilitate customer satisfaction.
• Previous experience in customer service roles is advantageous.
• Familiarity with translation tools and processes is beneficial.
  
  

Qualifications

• Prior experience in customer support or a related field is preferred but not mandatory.
• A solid understanding of customer service principles is essential.
• Ability to work both independently and collaboratively within a team environment.
  
  

Career Growth Opportunities

We believe in the potential of our team members and offer various pathways for professional development, including ongoing training to enhance customer service skills and translation expertise.

Company Culture And Values

Our organization fosters a collaborative and supportive environment where employees are encouraged to share their knowledge and experiences. We prioritize empathy and responsiveness, which are vital for delivering outstanding customer support.

Networking And Professional Opportunities

Joining our team provides a unique chance to expand your professional network and collaborate with talented individuals in your field, contributing to both personal and career growth.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health insurance options.
• Paid time off and vacation days to promote work-life balance.
• Flexible working hours to accommodate individual schedules.
  
  

Why Work In Shanghai

Shanghai is a vibrant global city that blends rich cultural heritage with modern innovation, offering numerous professional opportunities and a lively expat community.

Employment Type: Full-Time