Strategic Account Executive (Pharmacy Benefit Management)

RxBenefits is hiring!  We are adding Strategic Account Executives (SAE’s) to our growing team.   The Strategic Account Executive position directly supports the Broker(s) during the after-sales phase of the business; then once the account is acquired, assumes complete responsibility of maintaining an extremely positive relationship with our clients, and requires up to 50% travel.  This is a remote opportunity.

Job Responsibilities Include:

• Job Specifications & Communication
  • Identifies client requirements, determines schedule availability, promotes services, defines process and related materials, provides quotation & contracts, acquires customer paperwork, mediates process, resolves issues, communicates job status, obtains personalization signs-offs and performs customer required data audit.
• Client Consultation
  • Plays major advisory role by providing client consultation on RxBenefits and/or PBM services and products.
• Client Information & Awareness
  • Responsible for understanding the Client's organization & structure, knowing the Client's product/services and staying aware of Client news and changes. Maintain and update Client record with changes. Communicates, monitors and assures proper billing procedures.
• Customer Continuity
  • Establishes and promotes goodwill with customer. Reviews client history and contacts customer as a follow-up activity.
• Internal Work Order Facilitation
  • Accountable for accurate and timely preparation of orders; initiates work orders for implementation, produces the expected reports, oversees, creates and/or assembles job packets, facilitates and generates data processing work order, coordinates receipt of data, audits and updates.

Job Duties Include:

• Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts (such as underwriters, brokers, PBMs, sales and service representatives) and client contacts.
• Proficiently know marketplace; carriers, underwriting requirements & the benefits/services they offer.
• Keep other Account Managers, Service Representatives, Directors, Vice President - Account Management and Vice President Business Development fully informed of all important activities on client accounts.
• Participate in seminars and classes for skill and knowledge development.
• Quality check of applications (service agreements), claims processing and audit benefit designs, financial reports, etc.
• Prepare and obtain employee materials and present employee benefits via webinars, benefit fairs, face-to-face enrollment meetings and enroll employees in the appropriate services in a timely manner.
• Assist in the communication of benefits in enrollment meetings, webinars with client and PBM companies.
• Act as liaison in conjunction with Pharmacy Operations, between client, brokers and PBM companies in order to independently resolve all service problems. Specifically, assist the client in resolving billing, claim, eligibility, COBRA and customer service problems.
• Independently manage, with input from Service Representatives, Client Implementation, booklets, enrollment kits, enrollment forms, letters and checklists.
• Prepare and assure accuracy on audits, census data and quoting.
• Make regular service/relationship calls to clients.
• Preparation of reports deemed necessary by the Vice President -Account Management and/or broker.
• Keep all information on accounts accurate and up to date.
• Communicate to our clients "Our Value Added Service".
• Meet or exceed departmental goals established by the Vice President -Account Management.
• Assist with keeping department materials, contacts, intranet, etc. up to date.
• Assist with the development of job aids, training materials, etc.
• Present a positive image in and out of the office to fellow employees, members, providers, and the community.

Required Skills / Experience:

• High School diploma is required.  Associate’s or Bachelor’s degree preferred.
• 5+ years related industry experience and/or training.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Thorough knowledge of Employee Benefits insurance.   Ability to read, analyze and interpret industry policies and contract documents.
• Excellent presentation and communication skills. 
• Strong analytical and critical thinking skills.
• Strong organization skills with the ability to prioritize in a dynamic environment.
• Self-motivated with the ability to work independently with limited supervision or within a group or team.

Based on relevant market data and other factors, the anticipated hiring range for this role is $80,000 - $100,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates.  We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most