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Microsoft 365 Support - Managed service

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

IT specialist training in system integration or similar qualification, Initial professional experience at an IT service desk preferred, Knowledge of M365, including Active Directory and Exchange required, Fluent in German, good English skills, Preferably knowledgeable in another European language.

Key responsabilities:

  • Provide general first level support
  • Assist with AD user support and installation of approved software
  • Conduct remote maintenance on User Clients
  • Handle password resets and reporting security incidents
  • Assist in initial screening of IT security tickets
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emagine Large https://www.emagine.org/
501 - 1000 Employees
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Job description

Industry: Manufacturing industry

Work model: 100% remote

Project length: 6 months (+possible extensions)

Remuneration: depends on experience

Assignment type: B2B

Start: ASAP

Language: English + German

PROJECT DESCRIPTION:

We are looking for Microsoft 365 Support to join our client’s team.

We offer a challenging work environment with the opportunity to work on exciting international projects. You will be part of a team based at the head office and take on an essential role in the operation of our IT services in the production environment.

RESPONSIBILITIES:

General First Level Support

  • AD user support
  • Installation of 3rd party applications on User Clients (only of approved software packages available in our Softwarecenter) on all devices
  • Remote maintenance on User Client
  • Authentication software support, eg MS Authenticator
  • M365 Apps - user support
  • Office365 backup restore
  • Telephony – registration issues
  • Password/PIN resets (Microsoft, iPhones/iPads, others as and when directed)
  • Forms processing (excl. SAP)
  • Assist with issues relating to DWP rollout
  • Initial screening and evaluation of IT Security tickets generated by PaloAlto

Hotline (Service times: 0730 – 1700 Mo to Thu, 0730 – 1330 Fr.)

  • No access to the Internet or to a company mobile phone
  • Emergencies (eg lost/stolen devices)
  • Password reset
  • Reporting security incidents (eg Phishing)
  • Assistance to open a ticket.
  • Scheduled changes for which Hotline is required (eg UPN change, other changes within the scope of the M365 migration)

REQUIREMENTS:

  • You have completed your training as an IT specialist in system integration (m/f/d) or have a comparable qualification
  • Ideally, you have initial professional experience working at an IT service desk
  • Knowledge of the M365 world is a must (Microsoft operating systems, applications and services, eg Active Directory, Exchange, Teams, SharePoint. Outlook)
  • You enjoy customer contact and are service-oriented
  • Teamwork is just as important to you as it is to us
  • You are fluent in German, have a good working knowledge in English and preferably in another European language

WE OFFER:

  • Challenging international projects in a Scandinavian business culture
  • Long-term cooperation
  • Transparently built relations based on trust and fair play
  • Co-financed benefits: Medicover card, Multisport card

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Outlook
  • Teamwork
  • Customer Service

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