At Benton Technical Services (BTS), our mission is to deliver unparalleled quality in bringing fiber to homes and businesses across the United States, supporting the infrastructure of technological advancement, and bridging the rural digital divide. We are committed to excellence in every project, ensuring reliable and high-performance connectivity that empowers our communities, with the agility to tackle projects of any scope. Our dedication to quality work, loyalty to our clients, and fostering strong partnerships are the cornerstones of our company. We strive to be the trusted partner in creating a connected future, driven by honesty and integrity, innovation, and a steadfast commitment to customer satisfaction.
BTS specializes in all aspects of aerial and underground FTTH/FTTP construction. With over 20 years of experience building and maintaining fiber optic and legacy communication systems, we are counted on for our owner-operated team to deliver unparalleled quality and customer service. Our customers have included many of the nation’s largest MSOs and our markets have encompassed everything from urban metro projects to rural communities and in between. Our clients and service partners alike enjoy the benefit of knowing they're working with a reliable and reputable company, dedicated to delivering a hands-on experience, from start to finish.
Job Summary:
The part-time Quality Control Technician is responsible for reviewing and evaluating photos of both traditional Hybrid-Fiber-Coax (HFC) and Fiber-to-the-Home (FTTH) construction projects, including: using the plan design against new build, span and drop replacements (if needed), risers, aerial installations, bonding and grounding of the strand (messenger), proper installation of any ADSS self-supporting fiber-optic cable, splice cases and cabinets, splitters and XWDM (Wavelength Division Multiplexing), underground installations (bores, vaults, and trenches) and MDU lockbox replacements.
RESPONSIBILITIES:
- Perform audits of field work photographs for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per clients
- Conduct root cause analysis on quality failures
- Complete all applicable forms and documents required for the auditing and investigation processes, and communicate audits and investigation findings with quality assurance and operations management
- Direct correction of field risk findings and coach/mentor technicians
- Provide frequent and ongoing feedback to Field QC Technicians and FTTH Technicians to improve quality results and reduce damage.
- Adhere to industry specific local, state, and federal regulations, as applicable.
- Know, understand, and follow company policies.
- Perform other duties as requested by supervisor.
QUALIFICATIONS: All positions require participation in the federally compliant FMSCA drug and alcohol testing program. This includes both pre-employment and ongoing random testing.
- Five (5) years of experience in the construction, maintenance, and repair of the outside plant (OSP) that supports telecommunications services (Telephone, CATV, and High- Speed Internet)
- 2+ years of communications service drop & home installation experience required.
- 1+ years Maintenance Technician or equivalent work experience
- Construction work experience preferred.
- Working knowledge of safe construction practices used in building aerial and underground communications networks
- Demonstrated problem solving and analytical thinking skills.
- Knowledge of standard industry practices, work orders, and scheduling processes
- Knowledge of N.E.C and N.E.S. C. for communications for outside plant and construction practice and inside and around buildings.
- Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
- Ability to read and interpret area maps, general system layouts from blueprints and system maps.
- Ability to take and produce clear and sharp photographic and video documentation of work performed in the field.
- Ability to differentiate between different sizes and colors of wires.
- Ability to operate appropriate computer or test equipment associated with position (e.g., signal level meters, ohm meters, etc.)
- Knowledge of basic mathematics and electronics
- Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) preferred.
- Must have proficient working knowledge with computer programs such as Microsoft Office, MS Outlook, and computer operating systems.
- Very strong organization, communication, and leadership skills
- Problem-solving skills necessary to assess technical problems, estimate work hours, and identify required materials.
- Perform duties independently by exercising discretion and sound judgment.
Benton Technical Services is an EOE. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, and or sexual orientation/gender identity, age or genetic information. We participate in the E-Verify Employment Verification Program
