Senior Manager, Credit (West Division)

Senior Manager, Credit (West Division)

Remote Role with 50%-75% travel within West Division (2-3 weeks monthly travel); Incumbent must live within the West Division (West of Mississippi excluding Houston, Louisiana, Alaska & Hawaii)

Your Impact

The Division Credit Senior Manager position is responsible for managing the Regional Credit Managers in their assigned division along with execution of Lowe's DIY and Pro Credit products.  The primary purpose of this role is to work directly with not only their team, but also their Divisional President and Regional Vice Presidents, to grow retail sales through Lowe's Credit products while achieving performance targets for credit applications, credit sales, and credit penetration.

What you will do

• Leads, motivates, and trains a team of Regional Credit managers to achieve credit service performance targets within each district.
• Develops and implements strategic plans to achieve performance targets and drive store associate engagement in partnership with Divisional President and senior store operations leadership teams (RVPs, DMs, SMs).
• Establishes positive relationships with the Divisional Presidents, Lowe's stores, to ensure results are being delivered within each store/district/region.
• Develops appropriate training programs to train and upskill regional credit managers to achieve business targets.
• Partners with the director, credit field team to establish credit sales targets for each division/region/store.
• Provides oversight and guidance to the Regional Credit managers to analyze local and territory performance trends using company reporting and ad-hoc analyses to identify opportunities and emerging risks to proactively meet credit sales plans.
• Builds and delivers, through the Regional Credit managers, training for sales specialists and other key store personnel to promote associate confidence in offering Lowe's credit in every sales transaction.
• Establishes a regular cadence of meetings and touchpoints with the Divisional President to ensure results are being delivered, and to ensure timely communication of any changes in the credit program.
• This position manages/supervises people

Required Qualifications

• Bachelor's Degree Business, Communications OR related field and 5-7 Years Retail operations, sales, and credit services experience
• 8-10 years combined experience in retail sales or credit services in lieu of degree
• 3+ years of leadership experience 
• Strong communication skills using digital and traditional communication channels.
• Retail/store experience and familiarity with consumer credit products

About Lowe’s
 Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.