Job Summary
The primary purpose of this role is to provide level 1 and basic level 2 technical support to resolve commonly reported, semi-complex problems with technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in Lowe's Stores, Supply Chain facilities and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role responds to customer requests via phone queue, chat, and customer emails, creates/updates knowledge articles and support processes, and participates in the execution of disaster recovery and business continuity processes, supporting these events as they arise.
This role also performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software.
This role interacts occasionally with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary.
The individual in this role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet the needs of the department.
Qualifications
Minimum Qualifications
• Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 2 years IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
• 2 years of experience requiring the use of a PC or company information system
Preferred Qualifications
• Bachelor's Degree in Computer Science, CIS, or related field
• 1 year of IT experience in the retail industry
Pay Range: $20.28 - $33.81 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
