Description
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
As an Accounting Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities.
In this role, you will be responsible for providing expert financial and accounting services to our clients, ensuring compliance with regulatory standards and optimizing financial processes. The ideal candidate possesses a strong background in accounting, exceptional analytical skills, and a proven track record of delivering high-quality professional services.
Responsibilities
Key Responsibilities:
Client Consultation: Collaborate with clients to understand their business objectives and financial challenges, offering tailored solutions to address their specific needs.
Configuration and Optimization: Evaluate and streamline financial processes to enhance efficiency and accuracy, implementing best practices to improve overall financial operations.
Audit Support: Collaborate with end-users during training to facilitate a smooth audit process for them to finalize producing financial statements to their clients
Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
Primary Point of Contact: Serve as the primary point of contact for clients during accounting onboarding, promptly addressing any questions or concerns about product usage.
Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.
Requirements
- Bachelor's degree in Accounting, Finance, or a related field or CPA certification is preferred.
- Proven experience as an Accounting Professional Services Consultant or in a similar consulting role.
- Strong knowledge of accounting principles, financial regulations, and compliance standards, namely in the short-term vacation rental market.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Demonstrated ability to communicate effectively with clients and internal teams.
- Proficiency in accounting software and ERP systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Exceptional interpersonal and presentation skills.
- Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude.
- Effective time-management skills, with the ability to handle multiple tasks simultaneously.
- Quick to learn new products and technologies, staying updated with industry trends.
- Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
**Please note that this is a Remote position**
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Compensation range- 95-110k OTE annually
*Exact compensation may vary based on skills, experience, and location.*
- Benefits and Perks
Employees also receive access to the following benefits:
- Health, dental, vision, life, and disability insurance
- 401(k) Retirement Savings Plan & Employer Match
- Paid time off
- All new employees receive a comprehensive virtual onboarding experience.
- Professional development opportunities
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
