Become a part of our caring community and help us put health first
Humana is seeking a Manager, Care Coaching who has primary responsibility for supporting the work of Care Management staff in the assigned location or region. The Manager, Care Coaching is responsible for providing daily leadership and mentoring to staff. The associate in this position works to ensure that services are delivered in a manner that demonstrates Humana values and the Family Care program values of access, choice, quality, and cost effectiveness.
The Manager provides coaching to staff to ensure policies and procedures are appropriately implemented so that service coordination for members supports individual outcomes in the most effective and cost-effective manner. The Manager also demonstrates Family Care’s mission, vision and values in everyday interactions and work.
- Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract, providing a positive member experience, all while demonstrating Humana’s leadership standards.
- Serve as a resource to clarify process and policy clarification to IDT when addressing programmatic, member, and associate specific challenges.
- Identify and coordinate learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity, self-reliance and knowledge.
- Assess and coach staff on the IDT core competencies and performance standards.
- Oversee the quality of care management service delivery.
- Utilize reports, assess process and review documentation.
- Assess utilization and the quality of care management for each member served.
- Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services.
- Engage, educate and develop community partners and internal and external stakeholders.
- Support the work and development of IDT associates.
- Create effective teams by assisting with recruiting, selecting, orienting, and training associates.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree in human services or a related field or associate degree in nursing.
- 1 year of management experience in the human services field.
- 3 years of experience working in the Family Care program.
Preferred Qualifications
- Master’s degree in public administration, social work or related field.
- 5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders.
Additional Information
- Workstyle: Home. Home workstyle is defined as remote but will use Humana office space on an as needed basis for collaboration and other face-to-face needs.
- Work Location: must reside in WI, preferably in La Crosse County or the surrounding area.
- Travel: at least once/month for in person visits in La Crosse County area with potential for more travel.
- Typical Work Days/Hours: Monday – Friday, 8:00 am – 4:30 pm CST
- Direct Reports: approximately 12-14
WAH Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Driving
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
TB
This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$69,800 - $96,200 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Inclusa: Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity® which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum.
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
