Supervisor, Field Operations Support

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Bightspeed is looking for a Supervisor, Field Operations Support within the Dispatch Resource Center (DRC) to join our team! As the Supervisor you will be responsible for the supervision of a specific work function to coach, developed, and performance management.  This role is to lead diverse teams, to work within a fast-moving environment to rapidly deliver support and services to our customers to drive an outstanding experience and excel at meeting key performance indicators.  

As a Supervisor, Field Operations Support Your Responsibilities Will Include:  

• Handle the daily management and supervision of 15-20 employees. 
• Handle escalations from internal departments 
• Build partner relationship with field support to promote a positive experience for our customers. 
• Maintain production levels by setting goals for team members and actively coaching towards those goals. 
• Provide coaching and counseling via group meetings and individual employee counseling. 
• Seek to continually improve work methods and results individually and for the team. 
• Create a positive work environment. 
• Provide feedback to partner organizations on process gaps to improve customer experience. 
• Lead team thru change and communicate changes to mitigate anxiety. 
• Partner with management to prioritize business needs and stay up to date with the goals of the organization as they evolve.  Will also collaborate with other departments to find new ways to improve opportunities. 
• Design, promote and teach a data driven work environment. 
• Use statistical methods to analyze data and generate meaningful thoughts and recommendations. 

What It Takes To Catch Our Eye:

• Bachelor’s or Equivalent of 4-6 years previous Leadership experience.  
• Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills 
• Strong communication and interpersonal skills to lead cross functional teams. 
•  Self-empowered and able to act quickly to make critical business decisions. 
• Proficiency with MS Excel, PowerPoint, PowerBi, TEAMS 
• The ability and desire to quickly understand new technologies/systems and how to best use them for technician support. 
• Demonstrated leadership skills to hire, develop, and motivate team members. 
• Growth mindset  
• Self-starter that acts beyond specific, explicit job responsibilities and assignments 
• Invested in yourself and others thru continuous learning. 
• Experience leading team thru change 
• Ability to stay organized while working in a dynamic environment where numerous projects occur at the same time is a must. 
• Able to work under pressure to meet goals and deadlines. 

Bonus Points For:

• Previous programming and/or facility assignment experience 
• Knowledge of outside plant and/or field technician processes 
•  Telecom Industry knowledge 

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WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice