Client Success Manager - 0327 - Johannesburg, South Africa

About the Client:

Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Client Success Manager to join their team.

About the role:

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional fluency in English is essential. 

Experience in digital marketing agencies is required. Experience in the home services niche is preferred. 

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Provide regular reports to clients on project progress and results.
• Ensure a high level of client satisfaction by proactively managing expectations.

Who are we looking for?

• Minimum 4 years of experience as a Client Success Manager.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
• Experience in digital marketing agencies is required.
• Experience in home services niche is preferred.

Position: Client Success Manager

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Local Holidays

Salary: USD 1500 to USD 2000 per month

Internal Job ID: 0327