Support Specialist (Remote)

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

About our Team

This role supports financial institutions (FIs) and field office and agency staff using the asset verification systems. Independence and collaboration go hand to hand in our team culture. We encourage our team members to take ownership of their work while fostering a supportive environment where collaboration flourishes.  Work Hours:

Work Hours: Start time between 9:30 AM and 12:30 PM Central.

May occasionally have to work other shift times to assist in coverage for other team members who are on PTO (6:00-2:30 shift, 8:30-5:00 shift, 12:30-9:00 shift).

About the Role

The Government Services department focuses on data verification for particular federal, state and county agencies, who determine eligibility for publicly funded programs.

Responsibilities

• This will be an Entry Level role within our team.

• Maintaining relationships and providing support to field offices, agencies and financial institutions participating in the asset verification program.

• Training FI personnel on all components of the solutions, including the web-based application and all supporting procedures.

• Assisting in evaluating existing procedures to identify efficiencies.

• Responding to phone and email inquiries regarding the AVS Programs. Log all inquiries and resolution into the appropriate systems and databases.

• Assisting in maintaining and updating documentation of procedures and reports.

• Meeting contracted service level agreements, including FI Network Coverage, response times, etc.

• Processing registrations of financial institutions, including additions, changes/deletions to institutions and user accounts.

• Contacting financial institutions to encourage the completion of outstanding and overdue requests.

• Converting financial institutions to more automated processing method.

• Assisting in resolving and reporting any errors related to operations.

• Having to work company holidays with pay (Example: Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve, etc.) occasionally.

Requirements

• Able to demonstrate at least 50 wpm. A words per minute test will be given during the interview.

• Possess Suite skills experience with Excel, Word, and Outlook required.

• Be able to obtain SSA Security Clearance as a condition of employment/continued employment.

• Able to multi-task: efficiently perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone.

• College Degree preferred. High School diploma required.

• Have strong attention to detail and a commitment to the highest quality of performance.

• Exceptional oral and written communication skills. Must be able to multi-task: efficiently perform multiple tasks, such as communicating issues and solutions, recruiting participants and training over the phone.

• Able to work under pressure and meet deadlines with ability to work overtime.

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