Senior IT Support Engineer

Description

About Us:

Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry with our truly disruptive 3D technology, providing the tools needed to achieve that goal. We work with some of the biggest and most well-known global companies in the industry.

Our Global Partnerships and Integrated Solutions Department handles and supports the collaboration Browzwear has with its technology partners. We also support our client who goes down the line of developing integrations and automation themselves. Members of our team have achieved general user status in our Browzwear suite of tools and have a very good technical understanding of both our software as well as what it means to have a connected system landscape. Our purpose is to support clients and partners with the best understanding of what we can offer and handles whatever challenge they will face while collaborating with us.

We are looking for a Senior Support Engineer to join our Global IT team as a support for our internal stakeholders.

This position is required to work during US office hours to support the North American team.

What We Do:

• Provide IT remote assistance to end-users using Jira Service Management, emails, and Teams chat to end users. 
• Create, terminate, and manage user and group permissions in Microsoft Entra (Azure Active Directory). 
• Create and manage Shared Mailboxes and Distribution Lists 
• Create and manage O365 group. 
• Create and manage Teams team and channels. 
• Responsible for resetting user passwords, revoking Multi-Factor Authentication (MFA) sessions, and guiding users through the password recovery process. 
• Configure and onboard devices to Intune MDM, ensuring seamless integration and management of mobile devices within the organization. 
• Troubleshooting and resolving hardware/software issues remotely 
• Maintain hardware and software asset assigned to IT department 
• Diagnose and resolve issues related to our in-house software, providing timely and effective technical support to end-users. Investigate reported problems, identify root causes, and implement solutions to ensure seamless functionality and user satisfaction. 

Requirements

• Proven experience (at least five years) in IT support, with a focus on remote assistance and user account management.
• Proficiency in using Jira Service Management, Microsoft Entra (Azure AD), Office 365, and Teams.
• Familiarity with Intune MDM for device onboarding and management.
• Strong problem-solving skills with the ability to diagnose and resolve software and hardware issues.
• Excellent communication skills for guiding users and explaining technical solutions.
• Experience in Teams and Exchange Administration 
• Experience with Wintel systems