Revenue Cycle Management Specialist

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our continued growth, we have an exciting opportunity to join our Revenue Cycle Management team as a RCM Specialist.

Essential Responsibilities  

• RCM Specialists care for the people who care for our patients by performing insurance adjudication, customer service, and patient collection job functions that require superior service and attention to detail. 

• Bring better care to the front lines by supporting the execution and achievement of functional areas and company goals. 

• Partners with internal departments to resolve issues related to all tasks and assignments supporting the business.  

• Point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries.  

• Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting. 

• Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments. 

• Responds to and resolves issues related to claim adjudication, patient and billing inquiries, while seeking managers guidance for non-routine inquiries or escalated concerns. 

• May be required to meet position related productivity and quality standards. 

• Other duties as assigned. 

Requirements/Qualifications  

• Education Level: High School diploma or equivalent  

• Job related/Industry experience preferred 

• Excellent verbal and written communication skills 

• Excellent organizational and time management skills 

• Excellent problem solving/analysis collaboration  

• Self-motivated individual with strong attention to detail 

• Leadership experience preferred