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Swahili-Kiswahili Telephonic Interpreter - US Based

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Full fluency in English and Swahili-Kiswahili, Proficient in technology (web-based platforms, email, Microsoft Word), Access to a landline phone, Quiet and secure interpreting space, 2+ years of professional interpreting experience preferred.

Key responsabilities:

Provide effective telephonic interpreting
Answer inbound calls promptly
Deliver superior customer service
Adhere to confidentiality standards and protocols
Complete training and participate in Quality Assurance monitoring

Language Services Associates SME https://lsa.inc/

201 - 500 Employees

See more Language Services Associates offers

Job description

Overview:

As a telephonic interpreter for Swahili-Kiswahili in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

· Provide effective telephonic remote interpreting

· Answer inbound calls in a timely manner

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· Full fluency in both English and Swahili-Kiswahili

· Technology proficient (web-based platforms, email, Microsoft Word)

· Landline phone access for sound quality

· An interpreting space that is quiet, secure, and free from outside noises

· 2+ years of professional interpreting experience preferred

· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

· Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.