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Manager, Business Relationships

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

BS degree preferred, or 5+ years of relevant work experience, 5+ years of team leadership experience, Expert in business process analysis and requirements gathering, Experience with applications like Salesforce and JIRA, Excellent communication skills.

Key responsabilities:

Support and connect departments to meet objectives
Proactively anticipate strategic changes
Lead a team of Business Process Analysts
Build relationships between strategy, operations, and stakeholders
Understand customer support and business processes

HCSS SME https://www.hcss.com/

201 - 500 Employees

See more HCSS offers

Job description

We’re HCSS. We’re a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row.

Who We Need:
The Manager, Business Relationships role will work closely with business departments to
identify areas of improvement and understand processes. The Manager, Business
Relationships build internal business relationships with those departments by maintaining a
team of business process analysts who understand pain points and can document those
pain points as requirements for change ensuring that initiatives align with business strategies.

Responsibilities:

Supports and connects departments and stakeholders to ensure that solutions support the business objectives.
Proactively anticipate changes that may affect the company’s strategy.
Lead a team of Business Process Analysts that will gather requirements, understand business problems, identify impacted users, and have a deep understanding of all business requests.
Build business relationships between the Business Strategy and Operations team, departments, and stakeholders.
Strong understanding of customer support, customer success, sales, and go-to-market business processes.

Education & Experience:

BS degree preferred, or 5+ years of relevant work experience
5+ Years of experience in leading a high-functioning process analyst team
Expertise in business process analysis, requirements gathering, enterprise application support for customer data life cycle through all back-end office applications, and a strong business understanding
Experience working in business applications including, but not limited to, Salesforce, JIRA/Confluence, NetSuite, and Spiff
Excellent communication skills
Ability to work independently and manage priorities properly

Benefits and Perks:
Our mission statement is to provide a great life for our employees. We believe happy employees make for a better company, so we care for them. Here are a few of the perks we offer:

Flexibility for you to work in-office, remote, or hybrid.
Medical and Dental Premiums.
On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
401K with match.
Tuition reimbursement.
And more!

*For remote candidates, occasional travel to our office is required