Offer summary
Qualifications:
Bachelor's or Engineering degree in Communications, Electronics, Systems, or related field., Minimum 2 years of experience in relevant disciplines., Knowledge of ITIL/Agile methodology., Experience in banking sector or large datacenters., Managed services experience..
Key responsabilities:
- Execute operational activity specific to the COM Towers and virtualization according to the standard catalog.
- Manage incidents, alerts, support, and change/release tasks 24x7.
- Ensure adherence to SLAs for operational tasks.
- Participate in continuous service improvement activities.
- Align IT services with business needs offered by SDS.