OPM Specialist (REF3345G)

Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

• Organize patching activities for a customer on defined platform which meets with the contractual obligation
• Plan and supervise the operating of the given type of cloud services, while maintaining respective service levels, deadlines, and budgetary limitations.
• Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts.
• Work in close collaboration with service and product management involved and other connected units, on developing and optimizing processes on priorities.
• Participate in projects, development of new services or demands.
• Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
• Promote a company culture that encourages top performance and high morale.
• Support the people manager of your squad colleagues with employee performance related insights & takes actions on his/her level to address them; and escalates when/how necessary.
• Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase;
• Identify, recommend and drive the implementation of Service Automation initiatives (e.g.: Designs, develops and implements solutions affecting the operations of the entire company organization)

• Good knowledge of IT Service Management (ITIL)
• Experience with matrix organisational structure
• Good knowledge of Microsoft Excel and other office applications;
• Strong Interpersonal skills
• Good communication skills
• Structural problem-solving abilities
• Analytical skills and the ability to interpret
• Agile methodology knowledge is an advantage
• Any Operations Manager, Technical Project Manager or Scrum Master experience is an advantage
• Experience with Cloud technologies (preferred); Cloud certified (nice-to-have)
• Buiness German knowledge is an advantage

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.