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Telesales Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Africa

Offer summary

Qualifications:

Computer literate with MS Office skills, Proven telephonic selling experience, Knowledge of operations field, Ability to identify issues effectively.

Key responsabilities:

  • Manage and grow revenue through sales
  • Screen calls for quality customer service
  • Provide coaching recommendations for performance improvement
  • Facilitate calibration sessions for skill assessment
  • Participate in user acceptance testing for new products
RELX logo
RELX Information Technology & Services XLarge https://www.relx.com/
10001 Employees
About RELX
RELX is a global provider of information-based analytics for professional and business customers across industries.We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions.In short, we enable our customers to make better decisions, get better results and be more productive.We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America.We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.____Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
See more RELX offers

Job description

Are you a customer-centric and data-driven individual?

Do you enjoy collaborating cross-functionally to deliver on common goals?

Join us in shaping a more just world.

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About the Role

You will be called on to manage, protect and grow revenue through the sale of LexisNexis products. You will sell to existing and prospecting clients with a proactive consultative approach.

Responsibilities

· Screening incoming and outgoing calls to ensure quality relating to customer service is of high standard

· Completing designated number of documented assessments

· Utilizing approved monitoring tools and standards to assess the agents’ knowledge of products, business practices and systems

· Converting monitored findings and scores into coaching recommendations for performance improvement

· Facilitating scheduled calibration sessions that foster a consistent and reliable assessment of agents’ skills and behaviours.

· Generating calibration recap reports for each scheduled calibration session

· Participating in user acceptance testing exercises as needed for new product releases.

Requirements

· Be computer literate with the ability to utilize standard software applications that include MS Office suite

· Have knowledge of commonly used concepts, practices, and procedures within the operations field.

· Be a great communicator and deliver presentations suited to the characteristics and needs of the audience

· Display proven telephonic selling experience

· Be able to remain flexible to meet constantly changing and sometimes opposing demands

· Be able to accomplish tasks accurately and completely

· Have the ability to identify issues, to obtain relevant information, and compare data from different sources

· Be able to be proactive and achieve targets

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy.

About our Team

LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

Please read our Candidate Privacy Policy.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data AnalysisPresentation TrainingPhone Sales

Other Skills

  • Verbal Communication Skills
  • Physical Flexibility
  • Microsoft Office
  • Customer Service
  • Problem Solving
  • Proactivity
Are you interested?

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