Engineering Operational Analyst

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.

Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. 

We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health.

With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries!

What will you do?

Resource and effort Tracking Management:

· Analyze and track resource utilization and capacity planning to optimize resource allocation.

· Develop and implement strategies to improve resource efficiency and reduce costs.

· Maintain and report on time and resource tracking dashboards for technology teams.

Operational tools, tracking and reporting.

· Identify, track, and optimize operational costs related to software tool licensing and ensure compliance with budget.

· Track and report on various internal tools.

· Coordinate with engineering/DevOps teams and vendors to ensure tools and licenses are up to date.

Process Optimization:

· Collaborate with DevOps teams to generate and track KPI’s/SLAs for Production services.

· Collaborate with DevOps teams to report and track vendor SLA’s and adherence.

· Collaborate with DevOps and Engineering teams to identify inefficiencies and bottlenecks in adhering to Production SLA’s and develop recommendations for improvement.

Cloud Cost Analysis, Tracking, and Improvement:

· Analyze cloud usage patterns and identify opportunities for cost optimization and cost savings.

· Track cloud infrastructure spend against budgets and forecasts.

· Collaborate with DevOps teams to Implement strategies to reduce cloud costs, such as rightsizing instances, optimizing resource utilization, and leveraging cost-effective cloud services.

What do you bring to the table?

· Proficiency in use of data analysis software such as advanced Microsoft Excel functions, R and other advanced analytics tools.

· Very good knowledge of platforms like Tableau, Power BI or equivalent tool for data visualization and creation of comprehensive dashboards

· Very good knowledge of billing and cost management services of public cloud platforms like AWS, Microsoft Azure, Google Cloud Platform (GCP)

· Very good understanding of project management principles to support and lead process and practice improvement initiatives.

· Working knowledge of Agile methodology in Software development.

· Working knowledge of project Management software like Jira, Miro board, Aha, Jira JQL, Smartsheet.

· Prior experience in participating and driving vendor discussions related to internal tools.

· Ability to identify issues and develop innovative solutions to address operational challenges.

· Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders.

· Awareness of industry trends and understanding of how different business functions interrelate.

· 6 – 8 years of experience as an Operational Analyst with Software as a Service product.

· Bachelor's or master's degree in computer science or Equivalent.

Our Core Values

People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.

Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. 

Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. 

Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. 

Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. 

Velsera is an Equal Opportunity Employer:
Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.