Service Desk Technician III

Service Desk Technician III

Remote: Home base required in either Somerset, Middlesex, Union and Essex counties in NJ

AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patient care and quality.  For more information, please access our website: https://www.amsurg.com/.

Through AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Benefits:

At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1^st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

POSITION SUMMARY:

We are looking for a motivated Service Desk Technician III to provide hands-on and remote technical support and assistance to our Ambulatory Surgical Center clients in New Jersey. Our ASCs are located anywhere from the Northern counties down through Ocean County. The ideal candidate will possess strong troubleshooting skills, a solid understanding of IT hardware and software, and a passion for delivering exceptional customer service. The IT Field Technician will be responsible for diagnosing and resolving technical issues, installing and configuring equipment, and ensuring the smooth operation of IT systems at client sites and remotely.

Work Schedule / Compensation: This is a Non-Exempt (hourly) role. Though offered on a fully remote basis, our Service Desk Technician III must reside within a 2-hour radius from Newark, NJ and be able to travel up to 75% from Northern NJ through Ocean County. Mileage will be reimbursed from your home office.

ESSENTIAL RESPONSIBILITIES:

This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual or shared equally among each member of the team.

• Provide remote & on-site technical support to clients, including diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment, such as desktops, laptops, printers, and peripherals.
• Perform hardware upgrades, repairs, and replacements as needed.
• Assist with the installation and setup of networking equipment, including routers, switches, and access points.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Document all service activities, including troubleshooting steps, resolutions, and equipment inventory.
• Provide end-user training and support to ensure proper use of IT systems and applications.
• Adhere to company policies and procedures, including safety guidelines and service level agreements.
• Maintain a professional demeanor and positive attitude while interacting with clients and colleagues.
• Able to travel up to 50% within an up to 2-hour radius of Newark, NJ.
• Adhere to all company policies and procedures, including Information Security Policies and ensure that AMSURG remains as secure as possible.
• Regular and reliable attendance is required.
• Other duties as assigned.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required:

• Proven experience as an IT Field Technician or similar role.
• Valid Driver's License and reliable transportation.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.

Education/Experience:

• Associate’s Degree or equivalent combination of education and work experience.
• 3+ years of IT Support experience with a solid understanding of hardware, software, and networking concepts.
• Proficiency diagnosing and troubleshooting hardware and software issues.
• Hands-on experience with Windows and Mac operating systems.
• Familiarity with basic networking principles, including TCP/IP, DHCP, and DNS.
• Relevant Certifications (e.g., CompTIA A+, Network+) are a plus.

OTHER QUALIFICATIONS:

Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Based on business need, the ability to work a flexible schedule, including some evenings and weekends as scheduled in advance. Must pass a background check and drug screen.

We are an Equal Opportunity Employer.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

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