Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Act as subject matter expert and key contributor to service delivery for accounts assigned to the team
Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically, 3-6 projects or as needed.
Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
Responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams, and supporting implementations
Create functional requirements as an input to Business Requirements Design.
Build, develop and test detailed functional designs for business solution components and prototypes.
Drive test planning, execution, and optimization of support.
Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.
Drive the optimization process to facilitate client requirements with the technical developers
Train, mentor, and act as subject matter expert for team on both technical and functional skill sets.
Advise client on standard functionality, leading best practices for software and industry
Core responsibilities:
Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
3+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
NetSuite Certifications heavily preferred - ERP Consultant, Administrator
Experience and knowledge of best practices surrounding ERP
Familiarity with common NetSuite Suiteapps (Preferred)
Ability to successfully manage client and team interactions and communicate with technical and non-technical audiences.
Experience managing a team of 3+ consultants working across multiple engagements.
Benefits:
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
