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Technical Implementations Manager II

extra holidays - extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Salary:

20 - 83K yearly

Experience:

Senior (5-10 years)

Work from:

Waltham (US)

Offer summary

Qualifications:

5+ years of relevant experience, Experience with CRM/MAT or sales platforms, Understanding of technical integration processes, Customer service skills required, Problem-solving attitude.

Key responsabilities:

Guide clients during technical implementations
Maintain understanding of application integrations
Communicate and customize solutions for clients
Troubleshoot technical issues with solutions
Collaborate with cross-functional teams

ZoomInfo Technologies LLC Large https://zoominfo.com/

1001 - 5000 Employees

See more ZoomInfo Technologies LLC offers

Job description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

The Technical Implementation Manager is a key member of the Customer Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You'll Do:

Work as a member of the ZoomInfo implementation team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions.
Engage in clear dialogue with clients to customize the ZoomInfo implementation ensuring the solution aligns with client business needs.
Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments).
Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
Assist in creating technical “how-to” documents when necessary.
Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of the customer

What You Bring:

5+ years of relevant experience
Technical CRM, MAT, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
High capacity to learn and understand the technical infrastructure and troubleshooting processes.
Must be a problem solver. Ability to research, analyze, and provide a solution to newly identified issues.
Team-focused with strong collaboration and communication skills.
Emphasis on attention to detail and quality.

What’s In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Incredibly strong onboarding program - be set up for success in your first 90 days
Ongoing training to help you grow
Market leading product offering (check our our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse Wellness Program
Optional add ons such as pet insurance, legal service support, and more!

#LI-EB

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$60,000—$82,500 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.