Supplier Auditor - Claims

Supplier Auditor - Claims
Please note: This role can be based at any of our office locations (Leicester, London or Bexhill) on a hybrid basis. However, homeworking forms a majority of this position and we’d expect you in the office approximately once per quarter (plus any site visits that are required).


Welcome to Hastings Direct – From our Group HR Director Pam Angel  
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. 

 

Job Details
 

• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes/poor outcomes on customer journey, leakage, financials and fraud

• Designing and developing relevant, effective audit approaches, capturing mechanisms which are flexible in nature to accommodate our changing business needs and allows us to capture, monitor and measure performance

• Managing relationships with senior personnel within each supplier to ensure scoping, attendance, agendas and feedback are delivered effectively and completing and managing on-site and remote risk-based Audits across all the suppliers

• Working with commercial teams, operational management and senior leadership to effectively identify remedial actions, tracking and monitoring delivery and taking appropriate steps to delivery the financial benefits in line with personal and business objectives

• Identifying areas for indemnity savings, contract adherence, KPI/SLA adherence and impacts on Customer Journey and Outcomes, providing recommendations for areas of development or improvement and providing focused solutions where appropriate

• Effectively interpreting and applying technical knowledge to contract builds and terms in order to develop audit questions

Skills we would love you to have
 

• Strong background in auditing suppliers/outsourcers across technical claims areas (including a variety of motor claims or household claims)

• Up to date technical knowledge of a majority of the following (including, but not limited to) higher value bodily injury claims, credit hire, fraud, property/household claims

• Strong stakeholder management experience, with the ability to influence and provide feedback in the right way
  
   

What we offer  
 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.  

Regrettably, we are unable to offer sponsorship for this role.

 

Reward 
 

Salary – Attractive salary based on experience (pay reviews also completed each year) 
 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.   
 

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 
 

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. 
 

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 
 

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 
 

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. 

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve 

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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