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Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Principal Engagement and Program Manager
Adobe believes in hiring the best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation, and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive.
The Principal Engagement and Program Manager’s focus is to work directly with our largest and most sophisticated customer relationships and service programs across multiple verticals. The Principal Engagement and Program Manager will drive the customer’s enterprise solution development and implementations by means of the Adobe Experience Cloud.
This role will partner with Adobe’s customers to understand their priorities and objectives and lead a multi-disciplined delivery team from Adobe to design, implement, and scale the solutions to drive value for the customer across the intersection of people, process, and technology. Work at multiple levels with the Adobe team, including leading and directing other Project Managers and consulting teams and collaborating with Sales, Finance, Engineering, and Systems Integrator Partners. You will evaluate the proposed solution, assess and manage risks, plan the program-wide implementation, support the program delivery, and manage its overall success. You will oversee delivery and acceptance of the program scope as defined in one or many statement(s) of work using our consulting methodology, including program tasks, deliverables, milestones, and resources, all the time coordinating with project managers and delivery teams as needed. You will ensure successful customer outcomes based on program-defined objectives. You will govern overall standards across the program teams to achieve these results and be the senior-most delivery leader and “own the consulting business” for the engagement. Accountable for successfully executing services programs, acting as a single point of accountability for the customer and building relationships with key customer stakeholders and sponsors.
Lead large, complex customer engagements involving multiple project managers and teams from Adobe, Client, or partner organizations.
Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, and CXOs
Lead all aspects of program delivery process with key contributors to scope and prepare change requests, including tasks, project artifacts, project phase gates, resources, and estimated costs.
Accountable for all foundational activities of the program from inception to closure, including solid governance, communication, and organizational change with customer teams and internal Adobe teams
Accountable for issue management and leadership across Adobe, including sales, services, and product organizations
Excellent problem-solving skills, with a demonstrated ability to lead teams identifying issues, solve them quickly and well, and rely on internal resources to assist, when needed.
Professional demeanor, ability to interact with and lead matrixed teams throughout Adobe, and communication with account managers, directors, and VPs, including CXOs.
Proven track record of understanding and articulating the impact of business requirements to technical effort, articulating how technology solutions solve business problems, and guiding business and IT teams to solve sophisticated project challenges.
Familiarity with the following languages and technologies: HTML, HTML5, XML, Java, WCM, Web analytics, content targeting
Previous experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalization.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $150,200 -- $256,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
