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Customer Support Agent

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Brazil

Offer summary

Qualifications:

Proficiency in Portuguese, Fluent in English (verbal and written), Experience in customer service, Familiarity with the sports gaming industry, Computer literate.

Key responsabilities:

  • Respond to customer queries via various channels
  • Identify and assess customers' needs
  • Handle complaints and provide solutions
  • Update internal databases with information
  • Gather customer feedback to enhance experience
Pacifica Continental logo
Pacifica Continental SME https://pacificacontinental.com/
51 - 200 Employees
About Pacifica Continental
Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management. Our customized solutions and consultative approach ensure the selection of the best talent in the market.Our operations have reached more than 50 countries, including more than 250 cities worldwide. We pride ourselves on working with precision and knowledge in a wide range of industries. Always committed to the continuous acquisition of industry knowledge, we partner with a large number of multinational and local companies. By developing a strong interface between our operations, we offer global solutions with a local focus.We adapt our strategy to meet the needs of each client, driving business growth, supporting them in their internal strengthening and overcoming adversities. Working with the utmost precision and expertise, we offer specialized recruitment services, market mapping, assessment projects and temporary recruitment.
See more Pacifica Continental offers

Job description

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.

Key Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution
  • Update our internal databases with information and record inquiries, comments and complaints
  • Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements
  • Proficiency in Portuguese
  • Fluent in English (verbal and written)
  • Experience as a customer service agent or in a similar CS position would be an asset
  • Familiarity with our industry a plus
  • Customer oriented approach with excellent communication and problem solving skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Computer literate
  • Flexibility to work rotating shifts 24/7
  • Mode of work: 100% Onsite (Hybrid or Remote model is not flexible).

Benefits
Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
 
  • A friendly and modern working environment
  • Career opportunities within a fast-paced environment
  • Competitive remuneration package
  • Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.
 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishPortugueseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Experience Strategy (CX)Sports Marketing

Other Skills

  • Computer Literacy
  • Problem Solving
  • Communication
  • Multitasking
  • Time Management
  • Customer Service
Are you interested?

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