Who we are
Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
The Quality Assurance (QA) Analyst - Servicing executes the Servicing Quality Assurance Plan and ensures the company is satisfying its quality assurance requirements relative to his or her assigned process audits. This role involves conducting quality assurance audits and applying discretion and independent judgment during these audits. Mortgage Servicing processes are analyzed against complex mortgage servicing guidelines and regulations. Analysts review these processes using a prescribed audit schedule, aligning with compliance monitoring, investor requirements, policies, and procedures. The Quality Assurance Analyst - Servicing must have a deep understanding of mortgage servicing guidelines, regulations, and the auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines, with significant attention to detail, without sacrificing quality, requiring minimal supervision while producing highly defendable work products.
Duties and Responsibilities
- Conduct Quality Assurance audits according to audit schedules and requirements.
- Analyze Key Compliance Indicator (KCI) potential violations, determine validity based on servicing expertise, and address potential issues with operational teams responsible for the function. Escalate fails prior to violations occurring.
- Demonstrate proficiency performing assignments within designated QA audit software in accordance with procedures.
- Conclude audits with concise, fact based, well supported findings.
- Issue findings and recommendations to Servicing Operations and Production after concluding on valid exceptions.
- Make recommendations to QA Management Team in documenting audit methods, audit testing scripts, and audit questionnaire content.
- Drive calibration of audit criteria by making recommendations to QA Management Team for collaboration with Servicing Operations & Production.
- Verify successful remediation activities through comprehensive validation testing to ensure sustainability.
- Serve as a source of support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
- High school diploma or equivalent, required.
- Bachelor's degree, preferred.
- 3-4 years’ audit or quality assurance experience.
- 5-6 years of mortgage experience, with strong working knowledge of compliance and audit functions.
Skills, Abilities, and Knowledge
- Superior written and verbal communication skills.
- Strong attention to detail with the ability to work on complex assignments with minimal supervision.
- Proficiency in Microsoft Word and Excel.
- Familiarity with mortgage loan servicing systems, audit tools and software, Key Compliance Indicator concepts, and mortgage servicing companion systems such as Black Knight, Loss Mitigation System (LMS), Pyramid and others.
- Ability to be resourceful, conduct extensive research, and draw conclusions using information obtained.
- Strong working knowledge of investor QA requirements and agency requirements including, but not limited to Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC), Department of Housing and Urban Development (HUD), and United States Department of Agriculture (USDA).
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Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Last Updated: 10/9/2024
Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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