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Appointment Scheduler

Remote:

Full Remote

Contract:

Freelance

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

High School graduate or equivalent, 1-2 years experience in healthcare, Experience with electronic medical records, Familiarity with MS Word, Excel, Outlook, Preferred experience with EPIC.

Key responsabilities:

Schedule and confirm patient appointments
Collect and record patient payments and balances
Support incoming calls and appointment scheduling
Conduct outbound cold calls to prospective patients
Ensure compliance with HIPAA regulations

Accede Solutions Inc (accedesol.com) Human Resources, Staffing & Recruiting SME https://accedesol.com/

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Job description

Appointment Scheduler

Start: Immediate
Contract to hire role
Remote Role

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.
This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, receiving/relaying messages, documenting telephone encounters, processing referrals, in-baskets, scanning, filing, authorizations, and billing.
Responsibilities:

Registers patients for their appointment; provides the necessary paperwork, confirms and/or updates insurance coverage and patient demographic information

Collects patient balances and co-pays, appropriately tracks and records all payments collected and assists patients with their benefits questions
Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team.
Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments

Requirements;

Strong interpersonal and customer service skills
Experience with an electronic medical record, MS word, Excel, Outlook and the ability to learn new applications.
Maintain a professional and empathetic tone while communicating with clients, ensuring clarity about the purpose of the clinical assessment.
Ability to communicate (both internally and externally) clearly and consistently with established procedures and guidelines
Ability to work with minimal supervision
Ability to use good judgment and work independently
Proven ability to deal with a wide variety of individuals
Ability to deal sensitively and effectively with patients.
Excellent organizational and problem-solving skills.
Other duties as assigned.

Qualification:
High School graduate or equivalent.
Experience:

Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services (1 – 2 years).
Preferred Prior experience with appointment, or ancillary service.
Preferred Prior experience with EPIC.

Physical Requirements and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Activity: Sit: Continuously (more than 2/3 of the work shift)
Activity: Stand: Occasionally (up to 1/3 of the work shift)
Activity: Walk: Occasionally (up to 1/3 of the work shift)
Motion: Bend/Twist: Up to 1/3 of time
Motion: Carry/Lift: Up to 1/3 of time
Motion: Reach: Up to 1/3 of time
Motion: Squat: Up to 1/3 of time
Use of Hands (Left/Right): General Motor Function
Use of Hands (Left/Right): Precise Motor Function (Or Fine Manipulation)
Use of Hands: Repetitive Motion: 1/3 or more of time
Weight Lifted/Force Exerted: Up to 10 lbs: Up to 1/3 of time
Work Environment: Special visual or auditory requirements including working with a computer terminal.