Vice President, Commercial Operations

Crinetics is a pharmaceutical company based in San Diego, California, developing much-needed therapies for people with endocrine diseases and endocrine-related tumors. We were founded by a dedicated team of scientists with the simple belief that better therapies developed from rigorous innovation can lead to better lives. Our work continues to make a real difference in the lives of patients. We have a prolific discovery engine and a robust preclinical and clinical development pipeline. We are driven by science with a patient-centric and team-oriented culture. This is an exciting time to join Crinetics as we shape our organization into the world’s premier fully integrated endocrine company from discovery to patients. Join our team as we transform the lives of others.

Position Summary

Reporting into the Chief Commercial Officer, the Vice President, Commercial Operations is responsible for the buildout and management of the Commercial Operations function to support the successful launch/commercialization of Crinetics Pharmaceuticals’ products. This individual will be charged with working cross-functionally with commercial and other Crinetics management/teams to design and implement foundational commercial operations infrastructure, systems, and processes to support business information needs, analytics, and overall commercial excellence for Crinetics first commercial launch and a growing portfolio of clinical-stage programs. This individual will be an active member of the commercial leadership team and play a key role in product launch and operational implementation. This position is also a strong collaborator with other cross-functional areas such as Sales, Marketing, Market Access, Medical Affairs, Global Product Team, Finance, Supply Chain, Human Resources, and Compliance. This will include business items related to market landscape assessments, sales forecasting and targeting, data selection, synthesis and management, vendor evaluation and management, fleet, CRM, incentive compensation, and ecommerce. As a strategic thought partner to the commercial business, this individual will contribute to the development of the strategic plan/direction ensuring alignment with brand strategy.

Essential Job Functions And Responsibilities

These may include but are not limited to:

• Implement a clear framework of goals and tactics that result in a first-in-class commercial operations organization.
• Establish and maintain the analytics and operational infrastructure and processes for supporting the commercial business.
• Develop a high performing and diverse team; attract, select, develop and retain talented individuals positioned to meet Crinetics’ commercial growth strategy.
• Utilize a data driven approach to provide insights to the Commercial Leadership Team in support of current business and future opportunities.
• Partners with marketing in developing metrics surrounding promotional activities and creates timely reports that provide insight into the effectiveness of promotional response analyses by brand and customer segments/channels.
• Works cross-functionally with internal stakeholders (Sales, Marketing, Business Operations, Patient Services, Market Access, Medical Affairs, and Executive Leadership) to achieve department and company objectives.
• Delivers projects on time, meeting budgets and quality standards
  
  

Data Analytics

• Build data infrastructure and analytics capabilities to provide regular product and market.
• Update trends and insights and meet the internal and external reporting needs of the company (Includes vendor selection and ongoing management of data aggregator).
• Partner with finance and commercial management team to ensure key business insights are incorporated into ongoing business planning/execution and regular reporting including monthly/quarterly business reviews and executive updates/meetings.
• Forecast modeling for Crinetics’ product(s) across indications including monthly/quarterly current estimate updates, annual forecast updates and long-term outlook (working with external forecasting consultants as needed).
• Acquire and analyze market data including claims data, product demand data (national and physician level) and channel inventory (3PL, wholesale/channel, retail, key accounts), payer data, and competitive data.
• Create an HCP targeting program using analytics and CRM system, including potential segmentation, to focus field force on appropriate customers.
• Competitive price tracking and analysis.
  
  

Systems/Processes

• Acquire, design, deploy, train, and maintain a field CRM system to capture field activity, physician demand/prescribing and market data, integrated MIRF reporting, and promotional material automation.
• Data warehouse management (dissemination to field force and sales activity reporting) and promotional material ordering system and supporting infrastructure (storage, distribution).
  
  

Sales/Business Operations

• Vendor search and RFP for key business operations vendors CRM system, data warehouse, secondary data vendors, promo material distribution, LMS (learning management system), meeting planning, primary market research.
• Manage the analysis for size and structure of field force (sales/medical affairs), including ongoing optimization and territory mapping/alignment Project manage primary research (qualitative/quantitative) and secondary market landscape assessment for all promoted and future indications, collaborating with key stakeholders.
• Speaker bureau vendor reporting.
• Incentive compensation design and ongoing evaluation.
• Field force expense reporting guidelines.
• Sales activity reporting.
• Establish field force processes, e.g., support integration of CRM to expense systems, vehicle reimbursement, field force credentialing (where needed), required field policies and procedures (fleet, speaker bureau, expenses).
• HCP targeting and segmentation.
• Sales/Business meeting planning/logistics.
• Fleet/vehicle reimbursement.
  
  

Forecasting

• Oversee the design, development, and execution of global forecasting models for products to inform long-range planning for therapeutic areas and brands.
• Carries out base-case and scenario analysis to support decision making by Commercial, Corporate Strategy, R&D, Business Development, Finance, Manufacturing, and Executive leadership.
• Collaborate with internal partners to capture insights and translate into high quality forecasting.
  
  

Market Research

• Ensure that critical insights are provided to therapeutic and brand leads to formulate strategies and global plans of action using forward-looking market research plans based on key business needs across therapeutic targets, stages of development, lifecycle management, and portfolio strategy.
• Provide strategic and technical guidance to the team with regards to methodologies and approach to ensure high-quality deliverables, efficiency, and applicability across the major regions.
• Project types include but are not limited to epidemiology, treatment flow, qualitative and quantitative demand/market share, segmentation, positioning/messaging, future treatment paradigms, etc.
• Leadership, Influence and Communication
• Lead, motivate, and inspire a team, maintaining an environment consistent with Crinetics’ guiding principles and core values, fostering, and actively supporting individual development, and recruiting new talent.
• Set an expectation and goal to serve as a trusted advisor to commercial team, therapeutic area leads, and other critical partners/stakeholders across the organization; develop team to focus on the business need, extract and deliver key insights and implications for Crinetics Pharmaceuticals.
• Effectively tailor and present findings with clear strategic storylines appropriately to maximize relevance, understanding, and impact.
• Collaborate effectively with senior leaders across multiple functions and therapeutic areas, and influence without authority as needed.
• Communicate complex dynamics/challenges in a clear and concise manner to senior leaders.
• Provide recommendations with objective and actionable insights to senior and executive management.
• Navigate organizational complexity effectively in a professional manner.
• Other duties as assigned.
  
  

Required

Education and Experience:

• Bachelor’s degree in related business or analytical field, with master’s or advanced degree preferred.
• Minimum of 15 years of related experience in biotechnology or pharmaceutical industry.
• At least 8 years of experiencing leading, building, and developing teams.
• Experience in building-out business operations infrastructure to support product launch and commercialization through mature product life cycle.
• Experience in small/emerging biopharma as well as mature, full-scale biopharma organizations.
• Expertise in medical legal review of promotional materials and system to support appropriate infrastructure to manage the process and maintain compliance.
• Experience with procuring and analyzing third-party data to inform market understanding, monitoring competitive landscape, tracking product launch including market share and payer environment, physician targeting, and sales force effectiveness.
• Experience with process development/project management in an emerging/growing company environment.
• Demonstrated experience working collaboratively across the organization including Sales, Market Access, Business Operations, Medical Affairs, Regulatory, Clinical, Legal, Human Resources, and Compliance.
• Strong people management skills, with a record of accomplishment of managing and building a complete business operations team.
• Demonstrated effectiveness working on multiple projects simultaneously.
• Demonstrated leadership focused on driving results and building successful team culture, a record of people management/development accomplishment, experience leading teams and cross-functional projects, and strong interpersonal, communications and presentation skills.
• Developed effective partnerships with regulatory, legal, compliance in all aspects of business operations.
• Experience in qualitative and quantitative market research, revenue forecasting/market modeling, commercial and patient level data sets, and analytics, plus having a passion for simplifying complicated concepts through data and effective strategic storytelling.
• Proven experience surveying and analyzing biotech/pharma market trends and best practices to enable forward looking plans.
• Group and project leadership (interaction with cross-functional partners, conflict resolution, and consensus-driving) and project management (planning, prioritization, objective setting, meeting management, and plan execution) with history of working and delivering on multiple projects simultaneously, with tight deadlines and changing priorities.
• Effective communication/influencing skills and executive presence.
• A genuine passion for analytics and insights with natural curiosity and interest in solving complex problems.
• A foundation of experience in endocrinology, building a business operations team from the ground up, working in nimble organizations and company first product launches, specialty pharmaceuticals or rare disease is desirable.
• Experience in management consulting preferred.
  
  

Decision-making and Autonomy

This role will have autonomy in making recommendations to the Franchise Head related to sales force structure, territory mapping, incentive and goals planning for the sales team along with cross functional alignment with other cross functional field leaders. This role would also have the autonomy to propose distributor network strategy in conjunction with the distribution management team.

Physical Demands And Work Environment

Physical Activities: On a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 25 lbs. may be required. The noise level in the work environment is typically low to moderate. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Laboratory Activities (if applicable): Biology and chemical laboratory environment experience needed. Environmental health and safety requirements also apply.

Travel

You may be required to travel for up to 30% of your time.

The Anticipated Base Salary Range: $295,000 - $330,000

In addition to your base pay, our total rewards program consists of a discretionary annual target bonus, stock options, ESPP, and 401k match. We also provide top-notch health insurance plans for employees (and their families) to include medical, dental, vision and basic life insurance, 20 days of PTO, 10 paid holidays, and a winter company shutdown.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience and education. Crinetics Pharmaceuticals is a multi-state employer, and this salary range may not reflect positions that work in other states. Your recruiter can share more about the specific salary range during the hiring process.

Equal Opportunity Employer

Crinetics is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

Vaccination Requirement

Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, Crinetics requires that all employees and contractors be fully vaccinated and have received the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.