Senior Network Support Engineer

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Leading deep-level troubleshooting in conjunction with vendor and third-party support
• Planning and implementation of normal, standard or emergency changes within the applicable technology platform that you are responsible for
• Proactively anticipating issues or situations which impact the service quality
• Participating in Root Cause Analysis and Problem Management lifecycle activities
• Building good awareness of the customers’ business, environment and support processes
• Participating in on-call duty shift schedule

eXperience and skills required

• Bachelor’s degree in Computer Science, Telecommunication or equivalent
• At least 5 years of relevant network experience, preferably supporting Enterprise customers
• Deep knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols, such as ICMP, ARP, Port-security, etc
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
• Good communication skills and Customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external.
• Fluent English

What we will consider as an advantage:

• Cisco CCNP and/or other equivalent network certification
• Experience with Cisco and HP/Aruba network technologies
• Experience with Wireless Network Technologies (Cisco, Aruba)
• Experience with F5 BigIP Load Balancers (including LTM, ASM, APM, GTM modules)
• Public Cloud (Azure, AWS)
• SDWAN (Cisco, Aruba, Fortinet, VMware)

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.