Tier 2 Incident Response Analyst

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a Tier 2 Incident Response Analyst with expertise in Enterprise Management Operations Center (EMOC)to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer. This individual will provide technical expertise to support operations of 24x7 Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management actions for hybrid government infrastructure.

Day to Day Work Responsibilities:

• Providing support in the operations of a 24x7 Tier 2 monitoring and reporting of a government IT Infrastructure.
• Understanding of Incident Management, Event Management, Request Fulfillment, ITSM Queue Management, Bridge Management, and networking, cloud, and datacenter operations.
• Monitoring, managing and triaging datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
• Maintaining knowledge and communicate status of the network, cloud, and datacenter environments.
• Investigate customer infrastructure for incidents to assist in determining remediation efforts.
• Work includes weekend shifts and possible surge requirements.
  
  

Qualifications

Basic Qualifications:

• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
• Bachelor's degree and 5 years' experience or Associate's degree and 7 years' experience or HS diploma/equivalent and 9 years experience.
• Proven experience in maintaining accurate records of customer interactions.
• Strong management and scheduling skills.
• Experience with O365.
• Problem-solving ability and demonstrates flexible with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Capable of following detailed training documentation.
• Expertise in fostering teamwork and collaboration.
• Ability to provide timely feedback and responses.
• Willingness to work weekend and support rotating shifts.
  
  

Preferred Qualifications:

• AWS or Azure fundamentals certification or experience.
• Networking certification (Network+, Cisco CCNA).
• Microsoft certifications in SCOM, Windows Server 2016 or later.
• A+ Certification
• Ability to triage datacenter incidents and events for effective resolution.
• Active Directory account and server management and monitoring experience.
• Understanding of server administration.
• Experience with Microsoft Systems Center Operations Manager and Solarwinds.
• Experience with Remedy.
• Understanding with the structure and functionality of COTS applications (Splunk).
  
  

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care