Offer summary
Qualifications:
U.S. Citizenship required, Bachelor's degree and 5 years' experience or Associate's degree and 7 years' experience or HS diploma/equivalent and 9 years experience, Experience with O365 and networking, Proven record-keeping skills, Ability to obtain DHS Entrance on Duty clearance.
Key responsabilities:
- Support a 24x7 monitoring of government IT infrastructure
- Manage triage of datacenter systems and events
- Investigate incidents and coordinate with Tier 3 staff
- Communicate status of network, cloud, and datacenter environments
- Provide technical expertise in Incident Management