IT Quality Assurance Analyst

Position Summary

The Quality Assurance Analyst (QA)Analyst (IT) creates, executes and maintains manual and automated testing scripts using best of breed automation tools/plug-ins or products as acquired. Collaborates with developers, business system analysts, product owners, and stakeholders on high performing delivery teams to understand testing goals, and to create the most efficient testing methodology.

Additionally, the QA Analyst tests software as part of a SDLC (software development life-cycle). This includes testing integrations, new software implementations, and enhancements to current systems. Great critical thinking skills and the ability to write detailed testing scenarios and scripts are essential to this role.

Essential Functions:

• Review functional and design specifications to ensure full understanding of individual deliverables.
• Perform backend database testing in Microsoft SQL environment including validating stored procedures, jobs, and triggers.
• Identify test requirements from specifications and map test case requirements, and design test coverage plan.
• Develop, document, and maintain functional test cases and other test artifacts such as the test data, data validation, harness scripts and automated scripts.
• Execute and evaluate manual or automated test cases and report test results.
• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues and escalate to QA Lead.
• Ensure that QA deliverables meet the functional and design specifications and requirements. Isolate, replicate, and report defects and verify defect fixes as necessary.
• Responsible for analyzing the requirements and planning, creating, and executing all test cases & test scripts for the project and complete progress status reporting.
• Write Test Cases & Test Scripts, and review with peers.
• Perform Data Driven development, test-environment configuration, and test-script configuration management (if necessary)
• Test Traceability Matrix (tracing the test-procedures to the test requirements) as needed.
• Test-process implementation and test execution plan, overall system reliability, performance, and quality.
• Ensure that test-product documentation is completed and assist in the test analysis for projects with automation.
• Provide solid and well documented automation and testing.
• Display a commitment to deliver systems in a timely matter according to business need.
• Provide support as needed to production systems ensuring that both internal and external client’s needs are met.
• Proactively develop and implement solutions to challenges. Actively work to improve tech skills using available methods (books, seminars, etc.).
• Communicate effectively with team members and senior engineering staff as necessary.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s Degree in IT or related field required.
  • Or equivalent combination of education and experience.
• Minimum of three (3) to five (5)years of related experience required.
  • Or equivalent combination of education and experience.
• Experience performing in a QA role in support of web and analytics development strongly preferred.
• Experience with automation, and/or a combination of course work and hands-on work with automation, preferred.
• Certifications (CSQA, CSTE) preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Familiar with agile methodologies.
• Strong working knowledge of system testing and software quality assurance best practices and methodologies.
• Experience with testing tools such as LambdaTest, QTest etc.
• Experience with Cross-Browser Testing tools e.g. BrowserStack, Litmus.
• Familiarity with Salesforce CRM and Marketing Cloud and associated data structures.
• Very strong SQL abilities (MSQL).
• Understanding of software engineering and web development, the full SDLC.
• Strong organizational and excellent written and verbal communication skills.
• Demonstrates a consistently positive and constructive outlook.
• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles, and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines, and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals, and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities
• Proficient with Microsoft Word and other applications in the Microsoft Office suite.

Location: Remote

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.