Partner Operations Specialist

Job Purpose

The NielsenIQ Connect Partner Network (NPN) is a curated marketplace of partners within an open ecosystem who provide mutual clients complementary data sets and services.  The network removes the burdensome barriers of sharing data so clients can shift from managing data to doing things with it.  With their data connected, clients are able to measure, analyze and decide faster - and smarter - than ever before.

The Partner Operations Specialist will be accountable for managing data delivery for new and existing Connected Partners.

Job Responsibilities and Scope

• Understand and facilitate the execution of the end-to-end partner data enablement and delivery process. This includes:
  • Partner Set Up, Delivery, and Maintenance (including identifying appropriate solutions to meet partner needs and gathering requirements)
  • Data Order Execution (including Extract Order Form, API set up, Order Management, etc.)
  • Track and Report Key Metrics (quality escapes, cycle time, etc.)
  • Issue Management (Data Inquiries, API Issues, Extract Issues)
  • Meet with potential and existing partners to explain NielsenIQ data assets
  • Understand and use the NPN CRM
  • Other Administrative and Project Tasks as assigned
• Demonstrated proficiency in root cause analysis, understanding KPIs, and all RMS Operations processes.
• Proficiency with Connect, AOD, Discover, CIP/SFF extracts, and other NielsenIQ internal tools in order to pull data and answer partner questions
• Act as liaison in conjunction with external partners and internal departments
• Build collaborative working relationships with external partners and internal departments
• Proactively identify and troubleshoot any issues with data creation, delivery, or partner access and work to resolve in a timely manner
• Serve as part of the core NPN team defining processes for the US and other markets
• Identify and drive opportunities for improvement across the team and processes

Role Requirements

• Strong oral and written communication skills- able to communicate information with clarity and precision across all levels of the organization
• Ability to drive cross functional alignment among Partner’s relationship manager, operations, technology, deployment, and client service as needed to provide a positive, streamlined experience for partners
• Ability to represent NielsenIQ well to partners and develop good working relationships
• Ability to negotiate priorities with Operations delivery teams
• Proficiency with Connect, AOD, and CIP/SFF extracts in order to pull data and answer partner questions
• Demonstrated proficiency in root cause analysis, understanding KPIs, and all RMS Operations processes
• Pride in and ability to deliver against commitments
• Ability to manage priorities and deliver against established timelines
• Logical thinking and problem solving
• Detail oriented
• Ability to work independently and within a team environment
• Ability to multitask and manage multiple relationships in parallel

Background and Technical Skills

• 1-3 years of previous professional working experience
• Knowledge of RMS and CPS data assets
• Excellent organizational, presentation, written and communication skills
• Flexibility with changing needs, comfortable working with unknowns and limited direction
• Team Player and strong interpersonal skills and ability to work with and influence multiple departments
• Proficient in Microsoft applications (Excel/PowerPoint/Word etc.)

We offer: 

• Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,  
• Additional days off and recognition of special moments in your life, 
• Stable working environment with employment contract,  
• A possibility to create individual career paths, additional training, 
• A possibility to engage in charity actions and participation in numerous social activities organized within the company,  
• Modern office in a great location, next to Dworzec Gdański metro station, 
• Work in a mixed system: part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home. 
• Possibility to work remotely from Poland

#LI-PP1

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion