Offer summary
Qualifications:
Bachelor's degree in Computer Science or Engineering, or 5+ years related experience, Knowledge of TCP/IP, HTTPS, Router skills, VLANs, VPN technology, Familiar with cybersecurity best practices and data protection regulations (e.g., GDPR), Proven customer-facing and communication skills, Fluency in English and another EU language (French or German).
Key responsabilities:
- Provide Tier 1 and 2 technical support to EU customers.
- Troubleshoot complex network connectivity issues remotely.
- Act as a liaison between customers and internal teams.
- Support pre and post sales activities as the technical SME.
- Maintain documentation and administrative duties related to field activity.