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Systems Engineer I (Citrix Engineer I), The US shift time

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India, United States

Offer summary

Qualifications:

Bachelor’s degree in computer science or related field, 3-4 years experience in IT support or administration, Good knowledge of Citrix technologies, Hands-on experience with CVADs, ADC, and FSLogix, Basic knowledge of Azure and Windows Server.

Key responsabilities:

  • Monitor, troubleshoot, and maintain Citrix infrastructure
  • Provide first-level support for Citrix incidents
  • Manage user access and permissions within Citrix
  • Document troubleshooting steps in IT ticketing system
  • Collaborate with IT teams on Citrix services integration
Cision logo
Cision Public Relations and Communications Large https://www.cision.com/
1001 - 5000 Employees
About Cision
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC. Interested in working for Cision? Visit cision.com/careers for available opportunities!
See more Cision offers

Job description

As a Systems Engineer (Citrix Engineer) I, you will be responsible for the daily operations, support, and maintenance of the Citrix environment. This role is ideal for an Mid-level IT professional with a Good understanding of Citrix systems who is eager to learn and grow in the field. You will work closely with senior engineers and IT teams to ensure the performance, availability, and security of Citrix applications and virtual desktops.

Key Responsibilities

    • Support & Maintenance:
  • Assist in monitoring, troubleshooting, and maintaining Citrix infrastructure [DaaS], and Citrix ADC (NetScaler).
  • Provide first-level support for Citrix-related incidents and service requests, escalating issues, as necessary.
  • Perform basic system administration tasks, including software installations, updates, and patch management within the Citrix environment.

    • User Management:
  • Assist in managing user access and permissions within Citrix environments.
  • Support end-users with Citrix-related issues, including connectivity, application access, and performance.

    • System Monitoring & Performance:
  • Monitor system performance, ensuring optimal uptime and efficient resource utilization.
  • Assist in the creation and maintenance of monitoring tools and scripts for proactive management of the Citrix environment.

    • Documentation & Reporting:
  • Document all troubleshooting and resolution steps in the IT ticketing system.
  • Provide regular reports on system performance, user issues, and support metrics.

    • Collaboration:
  • Work closely with senior Citrix engineers to develop and implement improvements to the Citrix environment.
  • Collaborate with other IT teams to ensure seamless integration and operation of Citrix services within the broader IT infrastructure.

    • Security & Compliance:
  • Assist in ensuring that Citrix systems comply with organizational security policies and industry regulations.

    • Educational Qualifications
  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • 3-4 years of experience working in IT, with a focus on system administration or support.
  • Good knowledge of Citrix technologies (XenApp, XenDesktop, DaaS and Citrix ADC) is a Mandatory.
  • Good hands-on experience on CVADs, ADC and FSlogix profile solution.
  • Basic knowledge on Azure, Windows 365 is a plus.
  • Understanding of Windows Server environments and Active Directory.
  • Basic networking knowledge, including DNS, DHCP, TCP/IP, and VPN.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and as part of a team.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Public Relations and Communications
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    System AdministrationUser Environment ManagementMicrosoft 365Microsoft NetworkingMicrosoft AzureCitrix SystemsInternal DocumentationSystem Monitoring

    Other Skills

    • Security Policies
    • Detail Oriented
    • Problem Solving
    • Teamwork
    • Verbal Communication Skills
    • Troubleshooting (Problem Solving)
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