Manager, Xfinity Communities

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for delivering engagement moments, interactions and/or events for employees with our products and services that encourage discovery, promote features and benefits, and facilitate learning to drive engagement, strengthen product knowledge, and enhance advocacy for Company products and services. Tasked with the execution of internal and virtual meetings and events, researching and securing venues, planning and managing event calendars, selecting and managing vendors, assisting with event marketing, networking, and delivering on event brief objectives. Your creativity, organizational skills, and vision will assist our organization in amplifying brand visibility, employee engagement and knowledge, and improve our organization's growth through events that effectively communicate business strategy and brand personality both in person, and virtually where required. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core Responsibilities:

• Responsible for implementing and managing HQ / Division programs designed to increase the effectiveness of the Xfinity Communities Account Executive and Units Cable channels
• Will support headcount and productivity standards and goals to ensure that channel goals are attained through the appropriate allocation of resources
• Has a point of view on compensation and incentives designed to increase productivity
• Will partner with the Regional Account Executives and Account Executive leaders to enable sales and productivity success
• Evaluates Account Executive channel performance and develops scalable actions / programs based in best practices
• Partners with Region and Division leadership on forecasting and budgeting
• Uses an analytical skill set when working with operational leaders to solve for various challenges
• Represents the Central Division on Cross-Divisional or HQ led workstreams
• Supports the creation and implementation of employee engagement plans that inform, educate and enhance the understanding of the Company’s products, services and experiences.
• Manages and implements employee engagement plans that coach, foster and reinforce key sales and service behaviors that ensure the sales success of the Company’s products, services and experiences. Influences the design and implementation of employee engagement events – brainstorming ideas, creatively planning, and recommending branding and communication for messaging and events.
• Liaises and assists with vendor selection, management, and negotiation in collaboration with senior leaders.
• Handles logistics associated with the delivery of employee engagement plans.
• Partners with others to design methodologies and review feedback and insights to inform future plans and execution. Distributes post-event feedback summaries.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Strategies, Communication, Economics, Employee Engagement, Planning Activities, Strategic Analysis

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.