Experienced Service Delivery Manager ( REF3279I)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

What you will gain by joining us:

• Incitement and support in acquiring skills and certificates (e.g. Service Management Advanced / Expert, Agile, Scrum, Contract & Claim Management) and technical certs (e.g. Azure, AWS, GCP, VMware), as well
• Fringe benefits: yearly bonus, project bonuses, cafeteria, All You Can Move card, private health insurance package
• Flexible home office opportunity

How you will contribute to our goals:

• Supervises contract fulfilment and ensures its optimization for both the client and the Company throughout the contract period.
• Buys services for the client at optimum price and quality. Manages tenders for selecting suppliers, and contracts with the selected ones. 
• Is responsible for observing the budgets and reducing costs.
• Is familiar with and consciously applies proven methodologies, techniques and processes of managing projects, customers and suppliers.
• Regular communication with all stakeholders and responsibility for customer contract fulfillment
• Control planning process & forecast process
• Claim management
• Management of customer/partner complaints, especially in strategic and complex projects
• Process coordination and implementation
• Management reporting and governance tasks
• Participation in larger projects, individually managing smaller scale projects
• Recommendation of optimization potentials
• Implementation of quality assurance

What you will bring to our team:

• At least 3 years of professional experience in the IT industry with an experience in Service management 
• Applied knowledge of ITIL and process management 
• Outstanding communication skills, a strong B2/C1 level in English, B2 knowledge in German is an advantage 
• Track record of presentation and moderation skills as well as persuasiveness towards management level 
• Superior organizational skills and the ability to manage multiple projects with shifting deadlines 
• High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) 
• Previous experience working with contract regulations, managing confidential information 
• Experience with networking and cloud technologies is an advantage
• Experience in in-depth contract management is an advantage 
• Kubernetes, Hyperscalers knowledge is an advantage

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.