Sales Development Manager [SaaS + Management Experience]

Our Client is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC & US region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.

At Our Client, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

About the role:

We are looking for an experienced Sales Development Manager (SDM) to lead and manage a team of Sales Development Representatives (SDRs) across the APAC & US region. The role will focus on outbound lead generation in SaaS companies with the goal of onboarding new merchants. You will be responsible for driving the teams sales targets, optimizing outreach strategies, and ensuring the team achieves high efficiency and effectiveness. Candidates must be comfortable working in the US time zone and managing a team remotely.

Key Responsibilities:

• Oversee the day-to-day management of the SDR team, ensuring high-quality lead sourcing and outreach across APAC & the US.
• Develop and implement strategies to improve market penetration and merchant outreach coverage.
• Lead the team by setting sales targets, monitoring performance, and providing guidance on best practices for outreach and cold calling.
• Actively contribute by demonstrating sales techniques, creating personalized outreach templates, and optimizing workflows for better lead conversion.
• Manage and maintain a large pipeline of leads, focusing on achieving both efficiency and effectiveness in lead generation.
• Adopt a customer-centric approach, ensuring that outreach strategies align with the needs and interests of potential merchants.
• Drive team culture, ensuring high energy, adaptability, and a focus on results.

Requirements

• 3+ years of relevant sales experience, preferably in a SaaS environment, with a proven track record of managing sales teams or achieving high individual quotas.
• Ability to build and nurture strong relationships with clients and team members.
• Demonstrated experience in outbound sales, including cold calling and personalized outreach.
• Strong leadership skills with the ability to coach and mentor a team.
• Excellent communication skills, both verbal and written.
• Self-motivated and comfortable working independently, as well as managing a remote team.
• Fluent in English; additional language skills from APAC/US markets (e.g., Bahasa Melayu/Indonesia, Chinese, Thai, Vietnamese) are a plus.

Benefits

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and a flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!