Job Description
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.
Summary:
We are seeking a Practice Manager for ACS Monitor – Industry: General Business. Location: São Paulo or Montevideo
ACS Monitor is a managed consulting subscription service designed to stabilize, adopt, and expand your entire NetSuite solution
This position is GDC based. The GDC is the Global Delivery Center with hubs around the world. The GDC's main goal is to deliver and achieve Customer Success in NetSuite customers in North America and secure business growth in the years to come. The Practice Manager is responsible for people and portfolio management for a team of Consultants and Consulting Portfolio Leads (CPLs).
The Practice Manager has the primary responsibility to lead and build a world class team within the GDC Organization. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. The Practice Manager will serve as an advisor for a key segment within NetSuite’s product offering. Key performance indicators include:
- Inspire, lead and develop our people
- Manage and drive retention
- Deliver customer success
- Drive process efficiency and optimization
- Partner with enabling groups; account management, sales, staffing, enablement and verticals
- Contract Renewal rate, CSAT, delivering with prescribed timelines and budgets, Utilization
Career Level - M2
Responsibilities
Responsibilities include:
- Provide leadership, direction and coaching through all the phases of building a large professional services team
- Develop and drive strategic and operational plans for the organization through effective planning, communication and team leadership
- Ability to handle a variety of different projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment.
- Ensure High Customer Satisfaction and Reference ability
- Achieve and Exceed ACS Revenue and Profitability Objectives
- Attain revenue goals (through billable hours) and maximize professional service profitability through accurate forecasting and effective management of the cost center
- Manage client escalations
- Drive the continuous evolution of ACS services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong consulting team and brand
- Collaborate with other groups and leaders to optimize processes, assessing and developing consultant skills
Preferred Qualifications/Skills include:
- Experience relevant to this position; including consulting experience and portfolio management/leadership experience, ideally for large consulting and/or software providers
- Advanced English is required
- Experience with a Big 4 consulting firm or leading systems integrator or the professional services practice of a leading software firm is a plus
- ERP experience required; preferably cloud-based
- An authentic, engaging and motivating leader who has led medium to large teams, effectively managed volume and scale, and generated significant annual revenue
- A track record of developing the skills and careers of direct reports
- Specific experience consulting to and/or working with medium to enterprise scale organizations
- Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions
- Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
- Strong verbal and written communication skills
- Bachelor’s degree in a technical or business discipline
- Ability to travel as needed; up to 25%
- Experience in application solutions such as NetSuite, Oracle, OpenAir, SAP, PeopleSoft, JD Edwards or Dynamics
- MBA in business discipline
- Intermediate to Advanced Spanish and/or Portuguese
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
