Salesforce Administrator/Business Analyst

About Us:

Kinesis

Kinesis is a leading global fintech that is delivering a new global monetary system that leverages the benefits of the emerging blockchain technologies backed 1:1 by the allocation of physical gold and silver.

Kinesis clients can deposit or purchase physically allocated gold or silver via our trading platform which is vaulted at no additional cost. The allocated precious metal holdings are then digitised using blockchain technology into Digital KAU and KAG tokenized assets. Users can then trade, spend or send their digital assets via the Kinesis platform.

In this role, you will have an exciting opportunity to be a part of an organisation that is changing the world. You'll work alongside a team of marketing professionals and management who are passionate about building a new financial global monetary system.

About The Role:

Our company has an in-house Salesforce development team that adds additional functionality and automation to support the various business units including sales, marketing, payments, compliance, customer support, trading, and business development.

In this role, you will serve as a System Administrator / Business Analyst supporting new and existing functionality within our Salesforce Service Cloud instance including but not limited to :

• Day-to-day administration of salesforce lightning instances, including onboarding new users and training when required.
• Collaborate with cross-functional teams in an effort to gather information and scope projects comprehensively.
• Demonstrated experience in stakeholder management, requirements gathering and analysis, business process development, creating flow charts, and user story/use case development
• Responsible for documentation such as Business Requirement Specification / Case, Project Scope, User Stories/Jira Cards
• Experience working across the entire project lifecycle, with experience in the creation of test scripts and testing to validate requirements
• Build a strong understanding of our in-house products and services, and gradually become a Subject Matter Expert (SME). 
• Identify opportunities for system upgrades by gathering user feedback and requirements to meet business needs.
• Work with managers in scoping appropriate capabilities, reports, and dashboards in support of the company’s initiatives.

Requirements:

• Min. 1 year of previous experience as Salesforce Administrator / Salesforce Business Analyst / Salesforce Consultant having strong knowledge of administration and configuration, with a proven track record of managing the full lifecycle of Salesforce projects.

• Experience working within an Agile environment
• Good communication and collaboration skills

Technical Skills:

• Salesforce admin knowledge includes permission control, automation tools (Eg Flow, Process Builder, Workflow), etc
• Experience using tools such as Salesforce Data loader, change set migration tool
• Hands-on experience using flow-chart tools (e.g. Lucid Chart, Miro, etc.)
• Microsoft Office proficiency
• Experience with relational databases and/or SQL is highly desirable.

• Salesforce Certifications are highly desirable but not a necessity

Personal Attributes:

• Result-driven and oriented with a keen attention to detail
• Highly self-motivated and directed
• Proven analytical and strong problem-solving abilities
• Capable of tackling complex business scenarios and delivering tailored solutions
• Openness to discussions, team-oriented, with a hands-on attitude

What we offer:

• A dynamic and challenging work environment

• A company committed to developing you personally and professionally
• A great working environment with regular virtual company and team events

Applicants who meet the above requirements and are seeking a rewarding long-term opportunity should not delay in applying for this unique role.

Remark: This position is only open for Malaysian candidates at the moment.