Sr Customer Solution Engineer - PMO

Job Description Summary As part of a global organization in Commercial Operations the Customer Solution Engineering team are responsible to communicate Grid Software’s value to customers and potential customers through the generation of differentiated proposals for new systems, upgrades and additional services. Responsible for developing/utilizing tools, processes and standard work packages, and through the application and continuous practice of Lean to improve the organizations efficiency, accuracy, and customer focus. Drive improved integration with Sales/Pre-Sales, and with Project Delivery, at the transition and handover points, to ensure great commercial strategies are reflected in proposals, and to ensure that winning proposals can be executed efficiently by the Project Delivery organization for an improved customer experience. Will be part of a team of SMEs in Project Delivery and Project Management covering opportunities in the APAC region.

Job Description

In t h i s r o l e, y o u will:

• Be part of an organ i za ti on t hat i s a k e y f unc t i o n f or t he succe s s of G E Vernova’s Gr i d Software business. Th i s o r ga n i za t i on is r e s po n s i b l e f or d i ff eren ti a t i n g G EV fr o m c o m p e t i t ors, dr i v i n g w i ns i n c o m pe t i ti ve m ar k e t s, a n d en s u r i ng e x i s t i ng c us t o m e r s are d e l i gh t ed wi t h co mm erc i al r espo n s i v en e ss a n d t ech n i c a l s o l u t i o ns.
• Be a k e y S M E i n pr o j ect d e l i very m e t h od o l o gy, es ti m a t i ng effort, a n d / or exe c u t i o n in the electrical utility industry with specific knowledge of SCADA / EMS / ADMS software project delivery.
• Par t i c i p a t e i n a t e a m wi t h t he pas s i on t o c o m pe t e a nd t hat ce l ebra t es s ucc es ses o f t en a n d i m pr o ves every d a y.
• Wo r k c l os e l y wi t h C o mm e r c i a l M an a gers, S a l e s M a nage r s, P r o duct M a n agers and Services Delivery team t o dri v e w i ns i n t he m a r ke t .
• S t ay cur r e nt wi t h p r o j e ct de l i very m e t h od o l o g i e s and P M O best prac ti ces, feeding back lessons learned from project delivery team in to the standard work templates and process.
• M ana g e aspects of the cus t o m er spe c i fi c a t i on r e v i e w a n d r es p ons e related to project / solution delivery , quality, configuration management, propos a l de v e l o p m e n t , and con tri bu t e t o S O W c r ea t i o n f or c o m p l ex so f t w are sa l es a n d ser v i ce ag r e e m en t s. E nsure t h e cor r ect es ti m a t es and sche d u l es are p ut i n p l ace (t hrough w ork w i t h o t her S M E ’ s o n t he t e a m ) such t hat t he P r o j e ct D e l i very t e a m c a n ex e cu t e e ff ec t i v e l y, dri v i n g a po s i t i ve c us t o m er e x pe r i en c e.
• I m prove t o o l s us e d t o r esp o nd t o R F P s t o i m prove e ffi c i ency an d accur a cy.
• A p p l y Le a n prin c i p l es on a daily basis and leveraging the power of Lean to identify and s o l v e problems and continuously i m p r ove t he way we work.
• Par t i c i p a t e i n C us t o m er n egot i a t i o n s fr om b o t h f un c ti on a l /t ech n i c al and commercial per s pec t i ves.
  

B
a s i c Qua l i f i c at i on s :

• Bachelor’s Degree (preferably Engineering) or equivalent from an accredited college or university and a minimum of 7 years of technical or project management experience.
• Experienced in Project Delivery as either Project Manager or Delivery Manager for Asset Control solutions, specifically SCADA / EMS / ADMS, with Agile, PMBOK or PRINCE2 experience.
  

El i g i b i li t y Re q u i r e m en ts : ( C o u n t r y S p e c i f i c )

• Legal authorization to work in Indonesia or India is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
• Must be willing to travel as this is a Customer facing role.
  

Desired Characteristics

• Knowledge of / background in software and expertise in project delivery of GE’s Asset Control products are highly desirable. In this role, you will be responsible for ensuring the project estimates, schedule and risk mitigation for project delivery are covered as part of proposal generation activities, and are completed within the deal creation process guidelines, and you will demonstrate accountability for functional, business, and broad company objectives.
• Prior experience in software development or implementation and project delivery.
• Strong project management skills.
• Outstanding verbal, written, and presentation skills in English and Indonesian (Bahasa Indonesia).
• Highly organized, driven self-starter with ability to operate independently.
• Strong problem-solving skills and decision-making ability.
• Able to thrive in a matrix organization.
  

B
u
s
i
n
e s s Ac u m en:

• Proven track record for delivering results in a dynamic business environment.
• Strong customer focus mindset and willingness to meet tight deadlines.
• Proven commercial and financial understanding.
  

L
e
a d e r s h i p :

• General urgency in execution and tendency toward speed with ability to adapt and change.
• Proven ability to influence through persuasion, negotiation, and consensus building.
• Ability to work collaboratively across teams in multiple time zones.
  

Pe r s o nal A tt r i b u te s :

• Enthusiasm to try new things and be comfortable charging into the unknown.
  

Additional Information

Relocation Assistance Provided: No

• This is a remote position