Introduction
At IBM, we believe technology shapes the world, and we are a catalyst for that
innovation and creativity. We are on the forefront of groundbreaking change – improving
businesses, society, and the human condition. As a leader in Hybrid Cloud and AI, we
are leading the charge in a world-wide digital transformation.
Our Marketing, Communicataions & Corporate Social Responsibility (MCC) team tells this
story and is responsible for positioning IBM in the market. We define and optimize IBM’s
brand, capture the market’s attention, and articulate our point of view for clients,
partners, the media, and even other IBMers. As part of our team, you'll be surrounded
by bright minds and keen collaborators – always willing to help and be helped – as you
apply passion to work that will compel our audience to choose IBM's products and
services.
When you join IBM, you join a culture of openness, collaboration, and trust. You join a
team of IBMers who are helping technology support a positive global transformation. So
join us and experience a place where you can co-create your learning and opportunities.
A place where teamwork and unique ideas are treasured. A place where you can bring
innovation to life
Your Role and Responsibilities
As the Community Manager you will be responsible for building, managing, and nurturing communities related
To Academia
- Community Program Design:
- Community of student ambassadors who drive engagement within college campuses
- Community of faculty ambassadors who serve as teachers and advisors for curriculum
- Community of IBMers who volunteer in academic activities.
You will serve as the primary point of contact for our community members, fostering collaboration, providing support, and ensuring a thriving community where members can share best practices, grow professionally, and deliver exceptional learning experiences.
Key Responsibilities
Community Program Design:
- Designing a program framework to launch, onboard, and nurture growth of communities in priority countries around the world.
Community Engagement & Support:
- Building and maintaining strong relationships with community members, acting as their advocate within the
- company.
- Proactively engaging with community members through online platforms, forums, social media, and virtual
- events to foster collaboration and knowledge sharing.
- Creating, curating, and sharing resources, including guides, FAQs, and industry insights, to help community
- members enhance their engagement with extended communities.
- Collaborating with the Marketing team to showcase success stories and promote their impact across multiple channels.
Onboarding & Training:
- Onboarding new community members and ensuring they are fully equipped to engage their extended communities effectively.
- Developing and delivering training materials, webinars, and best practices.
Community Building & Events:
- Planning and executing virtual events, such as webinars, roundtable discussions, and Q&A sessions, to promote collaboration and professional development within the community.
- Developing initiatives that encourage networking, mentorship, and peer support among community members.
- Organizing recognition and incentive programs to celebrate high-performing community members and foster community spirit.
Feedback & Improvement:
- Gathering feedback from community members on their experience and identifying areas for improvement.
- Collaborating with cross-functional teams (Marketing, Consulting, Research) to ensure that community member feedback is folded into future strategy.
- Analyzing engagement metrics and feedback to identify trends, opportunities, and areas for improvement.
Required Technical and Professional Expertise
- Successful track record of setting up and running global community programs with students,
- developers, and academic stakeholders
- Building experiences that meet individual geographic and global needs
- Engaging and integrating internal group of subject matter experts and academic volunteers into
- university engagements
- Collaborating with marketing to develop case studies
- Collaborating with internal stakeholders in technology platform, content, and other cross-functional
- teams
- Reporting program metrics and driving continuous improvements based on lessons learned
- Strong experience in program management including launching and scaling programs, managing
- stakeholders and operations
- Entrepreneurial mindset and appetite to stretch the role, constantly reimagining what it can deliver
- Ability to work effectively across time zone.
Preferred Technical And Professional Expertise
About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
