Remote Corporate Technical Account Manager (CTAM)

Position Title: Corporate Technical Account Manager (CTAM) - Remote

Overview

The Corporate Technical Account Manager (CTAM) is pivotal in optimizing the experience for our corporate accounts. This role involves close collaboration with Corporate Account Sales Leadership, Corporate Success Managers, Professional Services, Operations, Customer Support, Product Development, and Integration Development teams. The successful candidate will thrive in a fast-paced and multifaceted environment, demonstrating meticulous attention to detail and the ability to engage effectively with executive-level clients, clinical staff, IT resources, and system administrators. Your contributions will play a vital role in advancing the company’s strategic objectives within the rapidly growing veterinary sector.

Key Responsibilities

• Lead and support customer audits and optimizations, both remotely and on-site.
• Track and manage customer-specific support metrics.
• Conduct comprehensive database reviews, including user access, formulary, permissions, and settings.
• Validate pilot programs and proof of concept initiatives.
• Provide technical support for strategic launches and rollout programs.
• Manage projects related to equipment and software updates and upgrades.
• Oversee system relocation processes.
• Prepare clients for renewal sales.
• Facilitate customer solution training and retraining sessions.
• Attend regional operations meetings with clients.
  
  

Required Skills

• Robust client-facing experience and skill set.
• Strong customer-centric focus.
• Experience in managing extensive customer projects and programs.
• Proficient in problem-solving and resolution management.
• Commitment to delivering exceptional customer service and maintaining a solutions-driven mindset.
• Ability to route customer issues to the appropriate departments.
• Familiarity with multiple software systems, including Salesforce.com, Slack, Map Anything, and Microsoft Office products.
• Demonstrated expertise in all company products and solutions.
• Team-oriented with a self-starter mentality and high motivation.
• Proficiency in project management.
• Strong relationship management skills.
• Excellent written and verbal communication abilities.
• Strategic planning and strong analytical capabilities.
  
  

Qualifications

• Bachelor's Degree (BA/BS) or equivalent experience.
• A minimum of 2 years of veterinary market experience preferred.
  
  

Career Growth Opportunities

This position offers significant opportunities for professional development and career advancement. Employees will benefit from mentorship, skill enhancement initiatives, and engagement in strategic projects that directly impact the organization.

Company Culture And Values

We pride ourselves on fostering a collaborative work environment where teamwork and open communication are paramount. Our customer-centric culture emphasizes excellence in service delivery, innovation, and growth within the veterinary industry.

Compensation And Benefits

• Competitive salary with a quarterly bonus structure linked to corporate account team performance.
• Open PTO policy, including 9 observed holidays.
• Comprehensive medical, dental, and vision insurance, fully covered after three years of service.
• Health Savings Account and Flexible Spending Accounts for healthcare and dependent care.
• 401K with company contribution (Safe Harbor).
• Company-paid long-term disability and life insurance.
• Employee Assistance Program.
• Pet coverage through United Pet Care.
• Gym membership stipend.
  
  

Work Location:

This position allows for remote work or work at our company headquarters, with the requirement of residing near a major U.S. airport.

Travel

Willingness to travel up to 50% for client interactions or industry events as needed.

Employment Type: Full-Time