Job description

Sony Biotechnology is a leading innovator of cell-based research analytical systems. Product offerings include flow cytometers for analysis and cell sorting, spectral analyzers, software, reagents, and an experienced and dedicated team of experts to support these products. These systems provide some of the most productive solutions for cell researchers throughout the world.

Were seeking a Field Service Engineer to join our flow cytometry team. Youll be responsible for performing installations, preventive maintenance, and repair services for our customers' equipment within Europe, primarily supporting our installed base in the UK and Ireland. This is a great opportunity to work with ground breaking technology and be part of a dedicated team of engineers.

Working alongside the Regional Manager, our team is encouraged by innovation and curiosity if you have a growth mindset, this is an excellent chance to put your technical and customer-facing skills into action!

You will

Schedule and perform installations and preventative maintenance on assigned instrumentation in your territory.
Conduct emergency repair visits across Europe and be available to travel to assist other field service representatives when required.
Communicate any product quality issues to the appropriate associates.
Collaborate closely with territory sales personnel and Field Applications Specialists.
Handle customer accounts, ensuring a high level of satisfaction.
Identify and communicate leads for post-instrument sales, upgrades, and accessories.
Maintain an organized inventory of service parts to support service requirements within your assigned territory.
Stay up-to-date with compliance requirements in your area of work and ensure compliance.

You will bring

Relevant experience in field service on medical research or diagnostic products, ideally working on flow cytometers
A bachelors degree or technical education or military technical training
Strong analytical, and problem-solving skills
Strong customer focus to build strong customer relationships
Excellent communicator
Highly organized with excellent follow-up skills
Self-motivated, a team player who bonds with new team members and creates a positive work environment with team spirit and mutual respect
Ability to travel approximately 80% within the UK
A full clean driving license is required

Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.

Please use the below Lifelancer link for job application and quicker response.

https://lifelancer.com/jobs/view/664ecc8b02a950448ec72efe9a46c031

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