Push the boundaries of tech. In your sweatpants.
We are looking for a Customer Adoption Engineer to help us change the way the world works. Here, you will have the opportunity to combine your technical expertise with your desire to provide customers with a world-class experience with our products.
The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:
1. This is the moment. It’s an exciting time at Alludo, with new leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.
3. It’s your world. We know you have a life. We want to be part of it, but not all of it. At Alludo, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.
Sound good so far? Awesome. Let’s talk more about the role and see if we’re destined to be together.
As a Customer Adoption Engineer, you will:
- Responsible for driving the adoption and success of our products and solutions for our customers.
- Working closely with customers and partners to understand their needs, guide them through the implementation process, and ensure they maximize the value of our offerings.
- Work closely with internal teams, including Product Management, Sales, Customer Success, and Engineering, to ensure alignment on customer needs and expectations.
- This position requires a blend of technical knowledge, customer service skills, and a passion for problem-solving.
- Understand customers' IT environments and business needs to design solutions that ensure seamless integration with our products.
- Conduct training sessions and workshops for customer teams to build their knowledge and confidence in using our products, promoting self-sufficiency.
- Actively collect customer feedback and insights to identify potential challenges, areas for improvement, and opportunities for product enhancement.
- Help to prioritize requests based on customers need.
- Provide technical assistance and troubleshooting during the setup and adoption stages.
- Track and analyze customer usage patterns and adoption metrics to assess engagement levels and identify opportunities to increase product utilization.
- Serve as a product advocate by staying updated on product enhancements, industry trends, and best practices to help customers leverage new features and innovations.
KEY RELATIONSHIPS:
Internal / External
- Product Management (Internal)
- Sales (Internal)
- Development (Internal)
- QA (Internal)
- Customer Success (Global Services - Internal)
- Support (Internal)
- Customers (External)
- Partners (External)
PERSON SPECIFICATION:
Knowledge, Skills, Experience, Qualifications
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent experience.
- 5+ years of experience with experience of infrastructure administration, Quality assurance, Support, Dev Op or Software developer.
- Cloud Platforms: Strong experience with Microsoft Azure (deployment, configuration, and management) and familiarity with other cloud services like AWS or Google Cloud.
- Virtualization: Hands-on experience with hypervisors such as VMware ESXi, Microsoft Hyper-V, Nutanix, KVM, or other virtualization platforms.
- Experience with Citrix Apps and Desktops (formerly XenApp and XenDesktop) and Citrix Hypervisor (formerly XenServer)
- Operating Systems: Proficiency in Windows, Linux (various distributions), and Mac operating systems, with the ability to troubleshoot and configure across these environments.
- Deep understanding of the Windows operating system.
- Solid understanding of networking concepts, including TCP/IP, DNS, VPNs, firewalls, routing, switching, and network security principles.
- Mobile Applications: Understanding of mobile application deployment and support on both iOS and Android platforms.
- Knowledge of PowerShell and Python. Other programming languages are considered a plus.
- Knowledge of cybersecurity best practices, including threat detection, incident response, data protection, encryption, and compliance standards
- Ability to diagnose and troubleshoot technical issues related to cloud services, virtualization, networking, and cross-platform integrations.
- Excellent verbal and written English with ability to write concise documents.
- Strong organizational skills and the ability to manage multiple projects and customer accounts simultaneously.
About Alludo
Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Alludo empowers all you do.
Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.
It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.
Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.
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