PlaytestCloud’s Player Insights Platform™ enables game studios to improve their games by providing feedback from real players. Over 60% of the studios listed in the App Store Top 100 grossing games charts have tested their games with PlaytestCloud.
🏆 We’re the premier user testing provider for games. We help game studios worldwide make the best games they possibly can.
🏆 We build our own technology that adds screencast recording, security features, and player instructions to games.
🏆 We’re bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.
We are seeking a passionate and detail-oriented Research Operations Manager (f/m/d) to play a key role in shaping the next generation of gaming experiences. You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You’ll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights. Your work will fuel innovation and help shape the future of gaming while supporting our brand's growth.
Key Responsibilities:
🚀 Custom Playtest Management & Ownership: Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders.
🚀 Automated Playtest Monitoring & Support: Actively monitor the performance of automated playtests, addressing issues with urgency and attention-to-detail to ensure on-time delivery of results.
🚀 Proactive Client Consultation: Serve as a primary point of contact for clients, offering timely and effective communication through email and Zoom. Provide tailored support for each playtest, ensuring client needs and expectations are met or exceeded.
🚀 Exceptional Team Support: Communicate actively with our team of Research Operations Managers to manage playtests, answer questions from teammates and other departments, and find on-the-fly solutions to playtesting issues.
🚀 Cross-Platform Collaboration: Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights Platform™.
🚀 Documentation: Document and regularly update information for current projects as well as maintain our internal help center.
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