This is a remote position.
Kyckr is an innovative and rapidly scaling data and SaaS company, providing business verification services to Financial Crime teams in banks, law firms, payments service providers and other regulated entities. Our solution is a single access point to a live network of over 300 global corporate registries, through which we provide accurate data, integrated with innovative workflow tools. We were recently named a ‘Category Leader for KYC Data Solutions’ by Chartis Research and after a year of record growth, have big plans to expand.
We’re looking for a dynamic, passionate and methodical Technical Account Manager to serve as the subject matter expert for Kyckr’s API services. You’ll provide pre-sales support to Kyckr’s sales and partnerships team, project-manage new integrations, and provide ongoing technical support and consulting to our 50+ existing API clients.
Your key responsibilities are to support the design, implementation and scaling of customer solutions, acting as ‘point person’ for a range of key internal stakeholders to ensure integrations are quick, painless and equipped for long-term success. You will also seek to continually improve our integration and technical support processes, tweaking and refining our offering with a focus on efficiency. Acting as the first line of support for technical issues, you will provide prompt acknowledgement to customers and liaise with a range of internal stakeholders to triage, ideate and resolve issues.
Working with alumni of some of the most-innovative tech companies on the planet, you will gain significant exposure to strategic activities and join the ground floor of a company with big plans and a genuine social purpose. You’ll be supported in your mission by a range of experienced professionals, ranging from partnership specialists to data analysts and a commercially-minded product function.
As a Technical Account Manager at Kyckr you will provide:
Pre-sales Support
· Act as subject matter expert for Kyckr’s company register data connections.
· Work closely with the sales team to position, demonstrate and deploy Kyckr’s API with customers and resellers – including both technical and non-technical stakeholders (Heads of Financial Crime / KYC)
· Design and showcase compelling solutions, encompassing Kyckr’s role in the KYB workflow, integration touchpoints and mutual value proposition design.
· Create business best practices, process flows, templates, enablement sessions, demos and proof of concepts as needed for internal sales support and for customers.
Integration Management
· Manage the integration of Kyckr’s API services into downstream workflow platforms.
· Build technical expertise in Kyckr’s services and provide guidance to clients and resellers on testing and integration best practice.
· Track customer goals and integration progress to help facilitate ROI in the early customer relationships.
· Promptly raise technical issues and customer requirements with Kyckr’s Product team and manage communication between the technical team and customers.
· ‘Own the process’ of customer integration and develop & document process, objectives and strategies for improving time-to-first-call.
· Issue API keys and monitor usage of test environments
· Assist with customer onboarding, including administration support
Technical Account Management
· Act as first-line support for technical customer queries, ensuring issues are dealt with promptly and effectively.
· Work with Kyckr’s Head of Partnerships and new business team to identify and resolve renewal risk, pursue expansion opportunities and create strategies to drive further adoption.
· Build long-term relationships with technical stakeholders in Kyckr’s customers, and deeply understand their strategy, goals, and plans.
· Work as an extension of Kyckr’s Product team in gathering and documenting valuable product feedback and client requests.
· Be a Kyckr API evangelist to our customer portfolio, educating customers and the sales team on the product roadmap.
Requirements
Essential
· 3+ years’ experience of technical, customer-facing roles in B2B Data & SaaS
· Significant experience with APIs – knowledge of REST APIs and comfortable using Postman, or similar API platforms.
· Highly versatile, thinking on your feet to troubleshoot and resolve issues
· A ‘customer-first’ mindset
· An excellent communicator, able to take complex technical concepts and translate to practical business language for non-technical stakeholders
· Confident leading discovery sessions with multiple stakeholders from junior developer up to C-suite level (CTO, CIO, CPO)
· Strong business acumen, history of success owning your customer relationships and escalations
Desirable
· A computer science degree
· Basic software development knowledge
· Background in a Financial Crime/KYC-related role
· Working knowledge of SQL
· Experience in a software/data tech startup – seed to Series A level.
Benefits
- Fully remote – you’ll be contracted to our UK entity but have freedom to work from anywhere, provided you can travel to London for client meetings
- Flexible working
- 25 days holiday, plus public holidays
- Budget for professional development
- Competitive maternity and pension policies
About us
Money laundering (the illegal concealing of the origin of money obtained from illicit activities) is a complex and growing problem that has a huge impact on everyone in society. Best estimates put the amount of money laundered globally each year at up to $2 trillion annually and these proceeds are connected to a range of illegal activities including drug trafficking, human trafficking, and terrorist financing.
Understandably, anti-money laundering (AML) programs are a significant focus for Banks, Payments companies and other financial institutions whose products are susceptible to be used for money laundering. That’s where Kyckr comes in; we empower regulated entities by giving them the data and tools to verify their business customers in a fast, compliant, and accurate manner. For many of these companies, we are a critical partner in their global AML efforts.
Kyckr is a fast-growing and award-winning RegTech provider with big plans for growth. Amongst other accolades, we’ve been named a ‘Category Leader for KYC Data Solutions’ in Chartis Research’s RiskTech Quadrant and ‘Most Innovative Technology for Regulatory Compliance’ by the RegTech Insight Awards.
