IT Assistant

Job Posting Title

Agency

Supervisory Organization

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Job Type

Compensation

Job Description

This position is located in Oklahoma City, OK.

Remote working will NOT be an option for this position.

Basic Purpose

• Positions in this job family are assigned responsibilities involving the coordination of a variety of administrative support or technical services related to providing information services and support for a management information system within a state agency or institution. This includes activities involving the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance, providing assistance in scheduling special productions requirements, providing assistance in obtaining and distributing a variety of management reports or other products, responsibility for an inventory of a variety of equipment, supplies and materials related to the management information system, and similar activities.  Positions allocated to this job family differ from those in the network management job family in that they are more administrative in nature, involving the completion and coordination of various information services requirements rather than direct responsibility for the technical aspects of maintaining a computer operating system or network.

Major Work Duties

• Coordinate all IT procurement and contracting processes.

• Draft and revise IT related documentation, as directed, utilized information submitted by IT personnel.

• Oversee all IT inventory, including issuing asset tags, updating the inventory system as assets are transferred, coordinating the annual inventory audit, and overseeing disposal of assets through state surplus.

• Serve as the primary point of contact for technical support tickets, including monitoring and assigning tickets, providing status updates, and resolving minor network or PC related issues.

Typical Functions

• Confers with users or reviews requests for services or other information to identify requirements for information services; coordinates with operations or applications staff, contractors, or vendors as needed to provide required services or support.

• Coordinates requirements for testing, production, scheduling and other actions between technical and operations units; assists in reviewing and analyzing problems and determining solutions.

• Obtains various types of information and reports using existing programs and systems; consults with appropriate operations or applications staff to identify needs for reports or other production requirements; provides assistance in identifying available services and providing coordination between users and information services staff.

• Maintains an inventory of management information services equipment, supplies and materials; reviews technical publications and other information to identify new technology and improvements in hardware or software; makes recommendations concerning new purchases, changes in contracts or other actions; prepares and coordinates purchase orders, contracts and other documents as required.

• Provides training and assistance to users on various types of software and hardware; coordinates with technical staff when problems require additional analysis or assistance.

Level Descriptor

• Level I: This is the basic level of this job family where employees are assigned routine entry-level tasks under close supervision in a training status to build their skills and increase their knowledge of computer operating systems and available services or products.  In this role, they will primarily be assisting in the completion of assigned projects, gathering data concerning information systems requirements for services for review and analysis by others, or the coordination of user requirements for training or other support.

• Level II: This is the career level of this job family where employees are assigned a full range of responsibilities in an assigned area of responsibility involving the coordination of various requirements related to providing management information services for an agency or institution.  This may include coordination of all required services between users and information systems operating or applications staff, including contractors or vendors, or coordination or completion of various requirements and activities involving a specific area of responsibility related to providing required services or support in meeting user requirements.

• Level III: This is the specialist level of this job family where employees are assigned responsibilities involving advanced level work in providing information services for a state agency or institution.  This may include project management responsibilities or independent responsibility for an institutional information services requirements, and similar responsibilities. Some responsibility may be assigned for providing guidance or leadership to others in completing various projects or activities.

Education and Experience

• Level I: Education and Experience requirements at this level consist of a bachelor’s degree; or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for each year of the required education.

• Level II: Education and Experience requirements at this level consist of a bachelor’s degree plus one year of qualifying experience in performing work involving the coordination or completion of various tasks or activities related to providing information services and computer support to meet user requirements; or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for each year of the required education plus one year of qualifying experience in performing work involving the coordination or completion of various tasks or activities related to providing information services and computer support to meet user requirements.

• Level III: Education and Experience requirements at this level consist of a bachelor’s degree plus two years of qualifying experience in performing work involving the coordination or completion of various tasks or activities related to providing information services and computer support to meet user requirements  or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for each year of the required education plus two years of qualifying experience in performing work involving the coordination or completion of various tasks or activities related to providing information services and computer support to meet user requirements.

Knowledge, Skills, Abilities and Competencies

• Level I: Knowledge, Skills and Abilities required at this level include basic knowledge of computer operating systems and related equipment; of technical terminology; and of modern office practices related to the use of management information systems.  Ability is required to gather, organize and present data, to communicate effectively; to establish and maintain effective working relationships with others; and to translate user terminology to and from management information systems terminology.

• Level II: Knowledge, Skills and Abilities required at this level include basic knowledge of computer operating systems and related equipment; of technical terminology; of modern office practices related to the use of management information systems; of specific user requirements and environment; of program objectives; of various production needs; of the computer operating system and various applications available; and of organizing and planning techniques.  Ability is required to gather, organize and present data, to communicate effectively; to establish and maintain effective working relationships with others; and to translate user terminology to and from management information systems terminology.

• Level III: Knowledge, Skills and Abilities required at this level include basic knowledge of computer operating systems and related equipment; of technical terminology; of modern office practices related to the use of management information systems; of specific user requirements and environment; of program objectives; of various production needs; of the computer operating system and various applications available; and of organizing and planning techniques.  Ability is required to gather, organize and present data, to communicate effectively; to establish and maintain effective working relationships with others; to translate user terminology to and from management information systems terminology; and to perform highly independent work in providing required services and support to users in meeting various information services requirements.

Special Requirements

• Some positions may require training or experience in a specific type of computer operating system or network. The Department of Human Services may require frequent job-related travel for employees in this position.

• Successful applicants must be willing to submit to a drug screen, polygraph examination, psychological evaluation (commissioned positions only), and a thorough background investigation. Certain events automatically disqualify an applicant, such as, felony conviction; admission of an undetected crime that, if known, would have been a felony charge; failure to pay federal or state income tax; positive confirmed drug urine test; illegal use of a controlled substance within certain time frames.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.