Job Title:
Sr. Manager, Payments North America – Remote
Role Overview:
The Sr. Manager, Payments North America’s focus on subscription payments makes this a highly visible and highly impactful role. This is your opportunity to be part of shaping the customer payments journey for McAfee. Your creativity in crafting payments strategy will be key to your success in this role.
You’ll develop and implement strategies to crush involuntary churn due to payments failures; implement new and alternative payment methods as warranted; manage payments vendors and processes within North America; work with engineering team to prioritize and implement continuous process improvement for payments success. Analyzing complex data sets, identifying trends, and collaborating with cross-functional teams to ensure the integrity of our payment processes will all be part of your day-to-day.
This role is based in the US as a remote position. We will only consider candidates currently in the US and are not offering relocation assistance at this time.
About the role:
- Manage high levels of complexity: collaborate with business leaders of adjacent domains like customer growth & acquisition, identity, lifecycle messaging, etc. to negotiate and identify trade-offs that optimize business holistically
- Challenge the status quo: suggest new features that solve tactical and strategic problems
- Investigate: Research issues using a keen understanding of our data, our payment stack, and the broader payments ecosystem
- Data Analysis: Utilize advanced analytics and statistical tools to analyze transaction data, uncover patterns, and provide actionable insights. Develop and present comprehensive reports on payment trends to senior management
- Insights: Turn the data into action to improve payment success rate and increase retention
- Collaboration: Work closely with product, technology, compliance, and legal teams to ensure alignment on fraud prevention strategies and regulatory requirements
- Market Research: Stay updated on industry trends, emerging threats, and best practices in fraud prevention and risk management
- Vendor management: Ensure vendors are all performing to the highest standards. Have deep knowledge of how each vendor operates, products and services available, and conduct regular meetings to stay updated
About you:
- Experience: At least 7 years of experience in subscription payments, ideally direct to consumer, recurring payments
- Experience: Must have deep knowledge of and hands-on experience with major payment processors who focus on recurring billing, ideally to be familiar with Chase, Adyen, PayPal, Worldpay
- Education: BA/BS/BBA degree in Finance, Business, Economics, or a related field preferred
- Stellar Communicator: Excellent written and verbal communication skills, with the ability to present complex information clearly
- Relationship Builder: Must build strong, positive relationships with vendors, issuers, and card brands, in addition to internal stakeholders
- Analytical Thinker: Strong analytical and problem-solving skills with a keen attention to detail
- Tenacious: See all projects, processes, problems through to completion, overcoming any hurdles in the way, ensuring solutions are delivered
- Team Player: Proven ability to work collaboratively in a fast-paced, cross-functional environment
#LI-rem
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Bonus Program
- 401k Retirement Plan
- Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
- Paid Parental Leave
- Support for Community Involvement
- 14 Paid Company Holidays
- Unlimited Paid Time Off for Exempt Employees
- 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
The starting pay range for this position is $124,380.00-$204,330.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.
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